Rheumatology Territory Account Specialist – Providence

Rheumatology Territory Account Specialist – Providence (1 of 2 positions)

This is a field-based and remote opportunity supporting key accounts in an assigned geography.

Novartis is unable to offer relocation support for this role. Please only apply if this location is accessible to you. Company will not sponsor visas for this position.

As a Territory Account Specialist (TAS), you’ll lead with purpose – crafting personalized experiences that reflect the unique needs of each account and Health Care Provider (HCP). Acting as the primary point of contact, you’ll build meaningful connections, identify shared priorities, and navigate solutions that link customers to Novartis resources – all with the goal of improving patient outcomes. Success in this role comes from balancing demand generation with strategic account engagement.

You’ll bring expertise in clinical and account-based selling, access navigation, collaborative problem-solving, team orchestration, and omni-channel engagement.

• Navigate and resolve challenges within accounts to ensure customer needs are met with effective, tailored solutions.
• Build a strategic territory plan by aligning shared priorities and applying insights and tactics that drive product demand and support better patient outcomes.
• Partner proactively with territory teammates, field teams, and home-office colleagues to address customer needs and deliver access support.
• Apply deep knowledge of the market, competitive landscape, and cross-functional dynamics to anticipate opportunities and respond to challenges with agility.
• Use territory data and market trends to uncover local insights, support pull-through efforts, and lead impactful customer engagements – virtually or in person.
• Facilitate planning sessions with key stakeholders to solve complex challenges and collaborate across functions to meet customer needs with urgency.
• Deliver real-time access support and work closely with Patient Specialty Services (PSS) to ensure seamless customer experience.
• Harness digital tools and omni-channel strategies to personalize outreach and engage customers across both virtual and face-to-face settings.

• Bachelor’s degree required from a 4-year college or university.
• Experience in pharmaceutical, biotech, healthcare, or similarly structured industries with large, geographically dispersed sales teams. Candidates from other complex sales environments (e.g., medical devices, diagnostics, life sciences services, insurance, consumer health, B2B) are welcome;
  Associate Level opportunities encourage applicants with limited prior sales experience.
• Proven track record of consistent high performance in selling to large accounts and key customers.
• Self-starter with analytical abilities to prioritize and apply information to solve problems, while demonstrating ethical leadership and compliance with company policies and laws.
• Candidate must reside within the territory, or within a reasonable daily commuting distance of 50 miles from the territory border. Ability to travel 60-80% over a broad geography is required, with the ability to drive and/or fly within the territory. Must have a valid driver’s license.

• Experience across therapeutic groups, disease states, account management strategy, and new product launches.
• Broad understanding in patient services, market access, buy and bill, specialty pharmacy, reimbursement and/or medical calling on HCPs with respect to a sophisticated product or reimbursement pathway.

The position will be filled at a level commensurate with experience.

• Associate Territory Account Specialist:
  Recently separated from the US Military with 4+ years of military service in a leadership capacity, or applicants with limited prior sales experience. Demonstrates ability to collaborate, work cross-functionally within a matrix environment, and communicate product information effectively. Preferred experience in the 2-year Novartis Sales Internship Program; demonstrated leadership in student activities.
• Territory Account Specialist: 2+ years’ experience in specialty pharmaceutical, biotech, healthcare, medical device,…