Licensed and Health Insurance Advisor

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MCI is a leading Business Process Outsourcing (BPO) company specializing in delivering tailored solutions to meet the diverse needs of our clients. We are seeking a Licensed Life and Health Insurance Specialist who will play a vital role in educating and guiding customers to select the insurance policies that best meet their needs.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

• Provide information to customers about various healthcare options and insurance policies.
• Help customers choose the appropriate insurance policy that fits their needs.
• Engage with customers to understand their requirements and provide relevant solutions.
• Ensure all activities and advice comply with insurance regulations and company policies.
• Deliver high-quality service to ensure customer satisfaction and retention.
• Respond to customer inquiries regarding coverage, benefits, claims, and other insurance-related questions.
• Maintain accurate and up-to-date customer information and documentation.
• Keep abreast of changes in insurance regulations, healthcare policies, and market trends to provide accurate and current information to customers.
• Promote various insurance products and services to meet sales targets and business objectives.
• Resolve any concerns that customers may have with their insurance policies.
• Work closely with other team members and departments to ensure a cohesive customer service and policy management approach.
• Participate in ongoing training and professional development to maintain licensure and improve skills.

• High school diploma or GED
• Must hold a valid Healthcare Insurance License
• Previous call center experience is preferred.
• Proficient in Microsoft Word, Excel, PowerPoint, and Outlook.
• Excellent oral and written communication skills.
• Strong organizational abilities and interpersonal skills.
• Flexible schedule, strong analytical and problem-solving skills, and the ability to multitask effectively.
• Capable of functioning efficiently in a fast-paced environment.
• Dependable in completing assignments and maintaining attendance.

• A wired Ethernet connection with at least 20 Mbps download and 10 Mbps upload speeds (wireless connections are not allowed).
• Two 21" monitors are needed.
• A hard-wired broadband Internet connection via DSL, Cable, or Fiber Optic is required.
• Wireless connections, including encrypted ones, are not allowed for accessing the client's Work at Home systems.
• You must provide your own headset. Specific models will be recommended during the interview process.

We offer competitive compensation based on experience, along with benefits such as paid time off, health coverage, retirement options, disability and life insurance, career growth opportunities, paid training, and a supportive work environment.

This job operates in a professional office environment, largely sedentary, requiring sitting/standing for long periods while using a computer and telephone headset. Occasional movement within the office may be required.

• Must be authorized to work in the country where the job is based.
• Willing to submit to background/security investigation and drug screening.

MCI is committed to diversity and equal opportunity in employment. We do not discriminate based on age, race, gender, disability, or other protected characteristics and provide reasonable accommodations as required by law.