Collection Specialist Job Houston Texas USA,Healthcare

Overview

Position:
Collections Specialist

Location:

Houston, TX - Work from home

Position Goals

This is the job description for the Collections Specialist position for Specialty Healthcare Billing and Consulting (SHB&C) and additionally provides criteria for the evaluation of the position. The Collections Specialist position plays a critical part in the medical billing process. Under the supervision of the Facility Collections Director, the Collections Specialist is responsible for the timely collection of unpaid claims including appeal denials, collections of underpayments, and documenting all collection activities in the billing system.

The Collections Specialist will meet or exceed the daily and monthly productivity and performance goals set forth by the Collections Director. Additionally, the Collections specialist will have excellent customer service skills and have the ability to communicate effectively both written and verbally.

Position Responsibilities

Initiating collection follow‐ups of all unpaid or denied claims with the appropriate Payer

Researching, appealing, and resolving claim rejections, underpayments, and denials with appropriate Payer

Responding to written Payer communications as indicated with appropriate action in a timely manner

Processing claims and appeals by gathering information for appeals

Requesting insurance changes through the billing system as required during the collections process

Communicating payment or denial patterns that impact revenue to management in a timely manner

Maintaining communication and documenting daily in the billing system all follow up and communication on a patient account in a consistent and concise format

Developing and maintaining positive working relationships with team members and Payer representatives

Maintaining the strictest patient confidentiality

Position Requirements

Excellent communication skillset; both written and verbal

Must have excellent knowledge of insurance carrier billing and reimbursement with knowledge of medical terminology, ICD-9/ ICD-10, and CPT/HCPCS codes

Must be able to type 60 wpm and be able to use 10‑key by touch

Must have an in‑depth understanding of the Explanation of Benefits (EOBs) with at least one year of prior medical collections experience in a Medical office, Central Business Office, or a Hospital Business Office setting

Detailed working knowledge and a demonstrated proficiency in at least one insurance company s billing and/or collection process

Experience with Patient Accounting systems as well as having the ability to research medical coding

Representing clients in a professional manner at all times ensuring customer satisfaction is a priority

Education/Experience

High School Diploma or GED – required

2 years of experience in a high‑paced, collections environment – minimum

Strong math skills – required

Physical Demands

Requires some bending, stooping, stretching

Requires eye‑hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment

Requires normal range of hearing and eyesight to record, prepare, and communicate appropriate reports

Requires lifting papers or boxes up to 50 pounds occasionally

Requires dexterity to type 60 wpm or more

Work is performed in a home‑office environment

Work may be stressful at times; high‑pressured, fast‑paced environment with significant telephone and personal disruption

Must be willing to work overtime as needed to meet business objectives

Compensation and Benefits

SHB&C offers competitive hourly pay
401k with Match for all employees
Medical, Dental, and Vision for Full-Time Employees
Paid Time Off for Full-Time Employees
Remote - Work from home

Job description statements are intended to describe the general nature and level of work being performed by employees assigned to this job title. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required.

Company is an equal opportunity employer inclusive of female, minority, disability and veterans, (M/F/D/V). Hiring, promotion, transfer, compensation, benefits, discipline, termination and all other employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, national origin, citizenship/immigration status, veteran status or any other protected status.

Job Type: Full-time

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