Patient Access Specialist - REMOTE

Location:

Lakeland, FL 33815, USA

This role involves assisting patients with insurance verification, scheduling clinical services, and ensuring pre‑registration requirements are met. Pay rate is $16 per hour with eligibility for quarterly bonuses.

• Insurance Verification & Documentation: Capture and verify patient demographics, insurance details (policy numbers, co‑pays, deductibles), and benefits eligibility. Secure necessary pre‑certifications and authorizations from insurance companies and physician offices.
• Scheduling: Accurately schedule clinical services, ensuring available times are identified and patient demographic and insurance details are confirmed.
• Customer Service: Maintain a professional and helpful relationship with patients, providing support with financial responsibilities and pre‑registration requirements.
• Data Entry & Systems Management: Accurately input patient and insurance data into appropriate systems, including procedure/diagnosis codes and authorization details.
• Compliance: Ensure adherence to HIPAA guidelines and organizational policies regarding patient information and financial responsibilities.
• Patient Financial Support: Assist patients in understanding their financial responsibilities and help guide them through the billing and payment processes.
• Team
  
  Collaboration:
  
  Work closely with internal teams to meet registration goals and minimize errors in scheduling and billing.

• Education: High School Diploma or GED required. Associate or Bachelor’s degree in business, financial/healthcare fields is preferred.
• Experience: Minimum 1 year in patient access, financial services, or healthcare‑related roles; 2–3 years preferred.
• Skills: Proficiency in medical terminology and insurance protocols; strong oral and written communication; ability to multitask in a fast‑paced environment and meet deadlines; experience with hospital billing requirements and documentation processes; knowledge of PHI and HIPAA; teamwork and adaptability; bilingual skills are a plus.

Founded in 1992, Getix Health is a leading provider of healthcare revenue cycle management services, with offices across the United States and India. We work with healthcare organizations to optimize their financial performance, offering solutions that enhance efficiency and profitability. Our team of 1,800 professionals delivers exceptional patient care, compliance, and cutting‑edge technology to help clients succeed.

Comprehensive Health Coverage: Medical, dental, and vision plans available starting after 90 days of full‑time employment.

Life & Disability Insurance: Basic life/AD&D, short‑term, and long‑term disability coverage, with optional voluntary life/AD&D plans.

401(k) Plan: Eligible to participate after 6 months of continuous service.

Paid Time Off (PTO): Accrue from your first day of employment.

Flexible Benefits: Customize your benefits package to fit your personal and family needs.

Getix Health is an equal opportunity employer and participates in E‑Verify.