Peer Support Specialist - Fully Remote

Peer Support Specialist - Fully Remote in Carlsbad, New Mexico

Join to apply for the Peer Support Specialist - Fully Remote in Carlsbad, New Mexico role at Protocall Services, Inc.

Benefits:
Medical, dental, life insurance, 401k, STD/LTD and EAP services. PTO package that earns up to 4 weeks of vacation during your first year. Company‑matched student loan repayment.

Role of a Peer Support Specialist.

Protocall Services is a national leader in crisis intervention providing effective solutions and resources 24 hours a day, 7 days a week. This role will include working holidays and weekends as people are in need of peer support 365 days a year. The primary work schedule for peer support is 3:30 PM to 11:30 PM Mountain Time (MT).

• Work from home maintaining HIPAA compliance and having a distraction‑free private office space
• Speak with callers over the phone, connecting with people
• Build rapport and client engagement
• Provide available resources or information needed
• Remain calm and professional while multitasking while supporting callers

Educational and Licensing Requirements:
High school Diploma or GED, Certified Peer Support Worker, Family Peer, Wraparound or equivalent. Accepted certifications: CFPSW, CPSW, and CWF or equivalent. Current experience as a peer and willingness to acquire certification in accordance with all applicable laws and regulations.

Working with Protocall Services you will engage with the New Mexico Crisis and Access Line (NMCAL) connecting with dynamic, diverse people seeking support with a variety of experiences. You will build empowering peer relationships with individuals who are in search of someone who will listen. You will work with and grow a connection with people as someone who has walked a similar path.

You will offer hope, as well as recovery and support services, while sharing your lived experience with each person who reaches out to the New Mexico Peer‑to‑Peer Warmline.

Our Peer Support Specialists work closely with one another as the Warmline is a unique, structured environment; taking part in ongoing meetings, training and team building activities. You will also handle confidential information professionally and a continued commitment to your own recovery is essential for this role.

• Protocall Services Inc. is an Equal Opportunity Employer. We believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin, and all other characteristics that make us different.

Entry level

Part‑time

Health Care Provider

Hospitals and Health Care