Operations Coordinator, Hospital

Key Responsibilities

• Serve as a liaison across departments, teams, and external partners
• Coordinate patient screening, consent, enrollment, and transfer into the Home Hospital program
• Provide onsite operational support: manage supplies, equipment, scheduling, and day-of admission logistics
• Assist with arranging vendor services such as meal delivery, infusion services, or home health support
• Conduct face-to-face interactions and telephonic outreach with patients and families as needed
• Track and report daily census and other operational metrics
• Conduct safety and criteria screenings and assist with patient consenting
• Support compliance with regulatory, quality, and patient safety standards
• Maintain supply levels, organize materials, and build supply kits for admission
• Collaborate with administrative managers across Home Hospital sites
• Assist with onboarding and provide general administrative support as assigned

• Required: High school diploma or equivalent
• Preferred: Associate's degree (experience can be accepted in lieu of degree)
• Experience: 2-3 years in an administrative or operational support role, ideally in healthcare
• Knowledge of hospital operations and regulatory requirements is a plus
• Knowledge of EPIC is a plus

• Excellent communication and interpersonal skills
• Strong organizational skills and the ability to manage multiple workflows
• Comfortable working in fast-paced, evolving environments
• Proficiency with Microsoft Office and virtual collaboration tools

As a foundational member of our Home Hospital operations team, you will help build the future of home-based acute care. You'll work with an encouraging team, learn an innovative care model, and contribute directly to improving patient experience and outcomes.

Please note, Home Hospital is a 7 day per week operation and delivering care days, evenings, weekends, and holidays. This role may require local travel to other Mass General Brigham sites during orientation (for training/precepting purposes) or during times of staffing shortages or other extenuating circumstances (for cross-coverage purposes).

By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.