Quality Assurance Specialist

Location

New Albany, Ohio

Full time

On-site

QUALITY

Hims & Hers is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are redefining healthcare by putting the customer first and delivering access to care that is affordable, accessible, and personal, from diagnosis to treatment to delivery. No two people are the same, so we provide access to personalized care designed for results.

By normalizing health & wellness challenges and innovating on their solutions, we’re making better health outcomes easier to achieve.

Hims & Hers is a public company, traded on the NYSE under the ticker symbol “HIMS.” To learn more about the brand and offerings, you can visit  and  For information on the company’s outstanding benefits, culture, and its talent-first flexible/remote work approach, see below and visit

Hims & Hers Health, Inc. (“Hims & Hers”) is a multi-specialty telehealth platform transforming the way people access quality healthcare. We connect patients to licensed medical providers and trusted pharmacies to deliver safe, personalized treatment directly to their door. Our mission is to make healthcare more accessible, affordable, and patient-centered—because everyone deserves to look and feel their best.

The Quality Assurance Specialist supports the Hims & Hers Quality team by building and maintaining data-driven quality performance systems that ensure our compounding and fulfillment operations consistently meet internal standards and regulatory requirements.

This role is responsible for monitoring, analyzing, and reporting key quality metrics and KPIs related to RCAs,CAPA, deviations, supplier quality, product release, environmental monitoring, and compliance performance
. The QA Specialist acts as the bridge between data and action — transforming quality insights into measurable improvements that enhance safety, compliance, and operational efficiency.

• Develop & Maintain Quality Metrics: Create, track, and report on key performance indicators (KPIs) related to quality system effectiveness, including CAPA cycle time, audit findings, deviation trends, and complaint resolution rates.

• Data Analysis & Reporting: Aggregate and analyze quality data from multiple systems to identify trends, process gaps, and improvement opportunities.

• Continuous Improvement: Partner with QA leadership and Operations to implement corrective and preventive actions (CAPAs) based on metric trends and root cause analysis.

• Regulatory Alignment: Ensure KPI programs are aligned with cGMP
  , BOF
  , and USP