Senior Public Benefit Specialist

Senior Public Benefit Specialist – Ensemble Health Partners (Naples, FL)

Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. The role supports patient eligibility and benefits for uninsured and under‑insured patients.

• Interview patients to determine eligibility for state Medicaid or financial assistance programs.
• Assist with application processes to facilitate accurate and appropriate submissions.
• Follow up on submitted applications to ensure timely billing or adjustment processing.
• Document all actions and communications in the assigned patient accounting system.
• Maintain knowledge of all state and federal program requirements and share updates with colleagues and supervisors.
• Develop and maintain proactive relationships with county, state, and federal Medicaid caseworkers, collaborating with other revenue cycle departments.
• Perform other related duties as assigned.

• 1‑2 years of experience in the healthcare industry interacting with patients about hospital financial issues.
• Understanding of revenue cycle processes (admission, billing, payments, denials).
• Comprehensive knowledge of patient insurance processes for authorizations and benefits verification.
• Knowledge of health insurance requirements and medical terminology, CPT, or procedure codes.
• Experience in patient access with managed care/insurance and call center preferred.

• High School Diploma or GED. Post‑secondary education and experience may be considered in lieu of a degree.

• Complete CRCR certification within 9 months of hire (company‑paid).

• Pay range: $20.45 – $22.50 per hour, based on experience.
• On‑site position at NCH – North Hospital, Naples, FL.
• Bonus incentives, paid certifications, tuition reimbursement, comprehensive benefits, career advancement opportunities.

• Five‑time winner of “Best in KLAS” (2020‑2022, 2024‑2025).
• Black Book Research Top RCM Outsourcing Solution (2021‑2024).
• 22 HFMA MAP Awards for High Performance in Revenue Cycle (2019‑2024).
• Leader in Everest Group RCM PEAK Matrix Assessment (2024).
• Clarivate HBI Revenue Cycle Awards (2020, 2022‑2023).
• Energage Top Workplaces USA (2022‑2024).
• Fortune Media Best Workplaces in Healthcare (2024).
• Monster Top Workplace for Remote Work (2024).
• Great Place to Work certified (2023‑2024).

• Comprehensive benefits package supporting physical, emotional, and financial health.
• Strong culture focused on collaboration, growth, and innovation.
• Professional development with tuition reimbursement and professional certification incentives.
• Quarterly and annual incentive programs for exceptional performance.

Ensemble Health Partners is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble Health Partners also prohibits harassment of applicants or employees based on any of these protected categories.

Ensemble Health Partners provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact

This posting addresses state specific requirements to provide pay transparency. Compensation decisions consider many job‑related factors, including but not limited to geographic location, knowledge, skills, experience, education, licensure, internal equity, and time in position. A candidate entry rate of pay does not typically fall at the minimum or maximum of the role’s range.

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