Client Support Specialist

Benefits:

• 401(k)
• 401(k) matching
• Flexible schedule
• Health insurance
• Paid time off

Atirix Medical Systems Inc is seeking a full-time, entry-level Client Support Specialist to support, implement, and train clients on our medical software solutions. Atirix develops and provides medical software to U.S. and Canadian hospitals and health systems, working with clinical, biomedical, and IT professionals to improve healthcare outcomes through technology.

This is an excellent opportunity for someone looking to build a career in healthcare technology, client services, or product support. You’ll start by assisting on projects and tasks across several teams, gaining exposure on how medical software is built, supported, and delivered. As you grow, you’ll have the opportunity to specialize in areas that align with your interests and strengths.

This position is based in the Minneapolis / St. Paul area and reports to a Senior Specialist or Director of Client Services.

Atirix Medical Systems is a medical software company based in Minnetonka, MN. Our flagship product is QC-Track®, a software system used by leading hospitals and imaging centers around the U.S. to track and report on quality control data for their medical imaging devices, which is needed for compliance with regulations. By helping our clients implement a rigorous quality control program our clients can have higher medical image quality, better patient care, and be ‘Always Inspection Ready™’.

• Assist support team by troubleshooting support requests from hospital clients
• Respond to client questions via email or phone (login issues, software navigation, reporting)
• Help clients prepare reports for Quality Assurance compliance inspections

• Lead virtual client training sessions for clinical and technical users
• Contribute to written and visual content for the online help center and technical manuals

• Test software changes during product release cycles
• Run test cases and collaborate with subject matter experts to validate updates

• Bachelor’s degree or equivalent experience
• Strong written and verbal communication skills
• Organized and detail oriented
• Ability to work independently and proactively anticipate next steps
• Ability to thrive in changing environment
• Must be able to pass a background check

• Degree or experience in a healthcare-oriented field
• 1 - 3 years of professional work experience

• Professional environment:
  Work closely with clinical, IT, and engineering professionals, with paths for advancement
• Flexible work schedule:
  Flexibility based on business needs
• Career development:
  Individual growth plans and check-ins to support professional goals
• Meaningful work:
  Our clients include leading medical systems across the country. Our team takes pride in delivering work that has real-world impact
• Dog-friendly office:
  Well-behaved dogs are welcome on in-office days
• Benefits:
  Medical insurance with 70% of premiums covered for employees and their dependents, 401(k) plan with employer match, generous PTO policy
• Flexible work from home options available.