Patient Account Rep

Patient Account Rep page is loaded## Patient Account Repremote type:
Remote locations:
Florida Remote Worker time type:
Full time posted on:
Posted Todayjob requisition :
The
** Patient Account Representative** (PAR) is the organization’s liaison between the patient (or patient’s relatives) and the healthcare provider. The primary function of a PAR is to handle patient questions, complaints, and concerns while also being able to explain policies and procedures to the patient. They are required to be familiar with a variety of concepts, practices, and policies including but not limited to patient and insurance billing.
** Specific duties include, but are not limited to:
*** Ensure inbound calls are handled timely, efficiently, and appropriately
* Explain patient balances and collect payment from patients
* Review patient information to determine why claims were not paid, update accordingly and resubmit. Notate accounts with current actions and follow up appropriately
* Communicate with appropriate Clinic Administrator (CA) regarding patient complaints
* Communicate with posting and billing departments regarding possible errors on patient accounts.
* Research and communicate to Collection Manager procedures to help Collections operate more efficiently and improve days outstanding.
* Communicates to Collection Manager any concerns and issues impacting collections of outstanding receivables or the company.
* Cooperates and maintains good rapport with staff, clients and Management team.
* Maintain a professional approach with confidentiality. Assures protection and privacy of health information as attained through written, electronic or oral disclosures.
* Seeks guidance and remains knowledgeable of, and complies with, all applicable federal and state laws, as well as company policies and procedures.
* Other duties as assigned
** Position Requirements:
*** High School Graduate or equivalent
* 1-2 years of Healthcare and/or customer service experience required
* Bilingual (English/Spanish) is preferred
* Ability to problem solve and think critically while handling a large volume of calls daily.
* Healthcare billing knowledge
* Professional appearance and demeanor are required
* Knowledge various insurance plans and providers
* Knowledge of Federal and State regulations related to Healthcare billing.
* A full understanding of customer service and insurance follow-up process is preferred
* Knowledge of CPT & ICD-10 is preferred
* Excellent communication and verbal skills including proper grammar.
* Excellent interpersonal skills including conflict management
* Ability to multi-task and work well under pressure
* Strong leadership and organizational skills
* Advanced knowledge of UB 04, HCFA 1500, and any other billing forms and filing requirements.
* Intermediate skills in Microsoft Office (Word, Excel)
* A commitment to excellent customer service as well as a positive proactive attitude.
* 10-key by touch and type 50-60 wpm
* Familiarity with current software packages such as Microsoft Word, Excel and Outlook
* Medical terminology familiarity
* Familiarity with billing practices and guidelines
*
* Physical Requirements:

*** Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally in all other sedentary criteria are met.
* The worker is not sustainably exposed to adverse environmental conditions.
** WA, NY, Jersey City, NJ, and CO click to view pay range information.
** Akumin Operating Corp. and its divisions are an equal opportunity employer and we believe in strength through diversity. All qualified applicants will receive consideration for employment without regard to, among other things, age, race, religion, color, national origin, sex, sexual orientation, gender identity & expression, status as a protected veteran, or disability.

Akumin opens the doors to an exceptional career in outpatient care. Recognized as a trusted national partner for hospitals, health systems, and physician groups, we provide comprehensive radiology and oncology services with a steadfast focus on patient care. Join our team to gain access to cutting-edge technologies, thrive in a supportive work environment driven by trust and collaboration, and embark on a rewarding journey of personal and professional growth.

Contribute to shaping the future of healthcare by joining Akumin.### Connect With Us!

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