Medical Record Retrieval Specialist

Become a part of our caring community and help us put health first

The Medical Record Retrieval Specialist (Risk Adjustment Representative
3) travels to provider offices within the region and scans medical records into a secure system. The records are reviewed by Humana’s Coding staff.

The Medical Record Retrieval Representative (Risk Adjustment Representative
3):

• Travel up to 60% of the time in Alachua, Putnam and Marion counties in FL with the possibility of occasional overnight stays.
• Schedule appointments 30%, retrieve medical records 60% and other duties as assigned.
• Collect medical records by using a laptop and portable scanner to scan paper records and/or download electronic medical records to a thumb drive to meet production goals.
• Visits to physician offices in a timely, efficient manner to meet all deadlines.
• Answer phones, electronically fax, internet search, and email utilization.
• Research and update site information by utilizing internal systems.
• Follows HIPAA confidentiality standards to protect the confidentiality of member information.
• Demonstrates a professional and courteous manner when communicating with others with the ability to clearly and accurately state the agreed upon resolution.
• Performs advanced administrative/operational/customer support duties that require independent initiative and judgement.

• 1 or more years experience with Medical Record or Health information retrieval experience in a Hospital, Healthcare and/or Medical Office setting.
• Proficiency in Microsoft Office Word and Excel.
• Ability to travel locally up to 60% of the time.
• Ability to travel overnight occasionally within the Florida region.
• Must have reliable car transportation.
• Working knowledge of computers, or a demonstrated technical aptitude and an ability to quickly learn new systems.
• This job is part of Humana's Driver safety program and therefore requires an individual to have a valid state driver's license and proof of personal vehicle liability insurance with at least 100/300/100 limits and requires running a Motor Vehicle Report as part of the background check process.

• Knowledge and experience in managed care.
• Medical terminology.
• Experience in EMR (Electronic Medical Records) system.
• Medical Record retrieval experience.

• Hours 8am-5:30pm, hours subject to change based on business needs.

As part of our hiring process, we will be using an exciting interviewing technology provided by Hire Vue, a third-party vendor. This technology provides our team of recruiters and hiring managers an enhanced method for decision-making.

If you are selected to move forward from your application prescreen, you will receive correspondence inviting you to participate in a pre‑recorded Voice Interview and/or an SMS Text Messaging interview. If participating in a pre‑recorded interview, you will respond to a set of interview questions via your phone. You should anticipate this interview to take approximately 10‑15 minutes.

If participating in a SMS Text interview, you will be asked a series of questions to which you will be using your cell phone or computer to answer the questions provided. Expect this type of interview to last anywhere from 5‑10 minutes. Your recorded interview(s) via text and/or pre‑recorded voice will be reviewed and you subsequently be informed if you will be moving forward to next round of interviews.

• At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested.
• Satellite, cellular and microwave connection can be used only if approved by leadership.
• Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi‑weekly payment for their internet expense.
• Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job.
• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

While this is a remote position, occasional…