Financial Counselor

Location:

WA-Remote, 1505 Westlake Ave N, Suite 400, Seattle, WA 98109, USA

Pinnacle Fertility is a leading fertility care platform dedicated to fulfilling dreams by building families. With a nationwide network of fertility clinics, we provide innovative technology, compassionate patient care, and comprehensive fertility treatment services, ensuring a seamless, high‑touch experience for families on their path to parenthood. Learn more at

About the Role

The Financial Counselor plays a vital role in supporting patients through their fertility journey by guiding them through financial processes and ensuring a clear understanding of their financial obligations. This position is ideal for individuals who are customer service‑mindful, detail‑oriented, and thrive in a fast‑paced environment. As a Financial Counselor, you will work closely with patients and a multidisciplinary team to deliver compassionate care and a seamless financial experience.

We are seeking a Financial Counselor to join our dedicated team at Pinnacle Fertility – Washington. This is a full‑time, remote position working Monday through Friday from 8:00 AM–5:00 PM Pacific Standard Time (PST).

Key Responsibilities

• Maintain patient accounts by updating personal, financial, and insurance details.
• Monitor and manage billing and coding processes, ensuring accurate claim submissions, and compliance with regulations.
• Obtain and enter referrals, authorizations, and predeterminations.
• Verify benefits/eligibility and determine procedure deposits.
• Review financial history, collect balances, and escalate unresolved issues.
• Submit daily charge entries for processing.
• Obtain waivers for patients without proper benefits or authorization.
• Review loan programs with patients lacking insurance benefits.
• Serve as a liaison to resolve billing issues with the billing team.
• Collaborate with the clinical team to communicate accurate financial obligations.
• Assist with additional administrative tasks and projects as needed.

Position Requirements

• Education & Experience:
  • High school diploma required.
  • 1–3 years of experience in a patient-facing front desk, insurance verification, or customer service.
  • Minimum of 1 year of experience working in a fully remote capacity.
• Skills:
  • Expertise in financial counseling, billing, coding, and insurance.
  • Proficient in claims, authorizations, and collections.
  • Strong multitasking, communication, and organizational skills.
  • Ability to discuss financial matters clearly and empathetically.
• Flexibility
  :
  • Must be able to work regular hours aligned with Pacific Standard Time (PST).
• Hourly Rate: $19.00 - $28.00 per hour (Final offer based on experience, skills, and qualifications).
• Benefits: Comprehensive healthcare, dental, vision, and life insurance. Additional perks include generous paid time off (PTO), paid holidays, and a retirement savings program. Detailed information on salary and benefits will be discussed during the interview process.

Diversity & Inclusivity at Pinnacle Fertility

At Pinnacle Fertility, we celebrate diversity and are committed to creating an inclusive environment for all team members. We are proud to be an equal‑opportunity employer and encourage applicants from all backgrounds, abilities, and life experiences to apply.

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.