Insurance Billing​/Collection Assistant III; Remote - Surgery

Position Summary

This position performs advanced billing and collection activities. Acts as a Lead IBC Assistant. Makes collection calls, verifying accuracy and completeness of claims, contacts insurance companies and collection agencies in regards to expediting payments from various payers for physician’s services. Handles discounts, adjustments and charge corrections.

• May act as a Lead IBC Assistant. May train and provide guidance to other IBC Assistants.
• Performs collection follow‑up duties on specific financial classifications, such as commercial insurance, self‑pay, Medicare and Medicaid claims.
• Handles discounts, adjustments and charge corrections.
• Makes collection calls to insurance companies and patients to ensure timely payment of claims.
• Reviews remittance advises for rejection and accuracy of payment amounts.
• Verifies accuracy and completeness of charge tickets, monitors attachments for claims to obtain maximum reimbursements.
• Contacts insurance companies regarding posting payments and collection agencies regarding payment reports.
• Responds to questions and requests from insurance companies.
• Supports customer service unit in answering billing and collection questions.
• Acts as back‑up support for Accounts Receivable staff during peak times, vacations and illnesses.

Job Location /

Working Conditions:

Normal office environment.

• Typically sitting at desk or table.
• Repetitive wrist, hand or finger movement (PC typing).

Office equipment.

Education:

High school diploma or equivalent, or combination of education and/or experience.

Work Experience:

Billing or Insurance (3 Years).

Driver’s License:
Not required for this position.

Work Experience:

Post‑Secondary Education (2 Years).

Skills:

Collections Strategies, Communication, Computer Literacy, Confidential Data Handling, Medical Terminology, Office Equipment, Telephone System.

Grade: C08-H

Salary Range: $20.57 – $30.84 per hour.

Questions:
For frequently asked questions about the application process, please refer to the External Applicant FAQ.

Accommodation:
If you are unable to use our online application system and would like an accommodation, please email Candidate Questions or call 314‑935‑1149 and leave a voicemail with the nature of your request.

Pre‑Employment Screening:
All external candidates receiving an offer for employment will be required to submit to pre‑employment screening, including criminal background check, drug screen, employment and education verification, physical examination, and required vaccinations.

Benefits Statement:

• Up to 22 days of vacation, 10 recognized holidays, and sick time.
• Competitive health insurance packages with priority appointments and lower copays/coinsurance.
• Free Metro transit U‑Pass for eligible employees.
• Defined contribution (403(b)) Retirement Savings Plan with combined employee and university contributions starting at 7%.
• Wellness challenges, annual health screenings, mental health resources, mindfulness programs, employee assistance program, financial resources, access to dietitians.
• Family care resources, 4 weeks of caregiver leave, tuition coverage for employee and family up to 100% at WashU and 40% elsewhere after seven years.
• For detailed benefits, visit (Use the "Apply for this Job" box below)..

Washington University in St. Louis is committed to equal employment opportunity and encourages applications from individuals from underrepresented groups. The university ensures a respectful and inclusive environment for all employees and applicants.