Behavioral Health Worker

GREENFIELD Community Behavioral Health Worker

The Community Behavioral Health Worker assists older adults who would benefit from a coordinated approach to living independently in the community with a focus on enhancing overall well-being. The Health Worker helps individuals develop practical solutions and access needed resources. A strengths-based approach is used to work in partnership with the client to assess needs, create a plan for living well, expand formal and informal supports, and strategize ways to overcome barriers.

Service coordination focuses on addressing underlying issues that may impact well-being and working in coordination with others. This position may also provide fee-based care coordination using the same consumer-directed, strengths-based approach.

• Education:
  
  Bachelors degree in social work or related field; two years experience working with older adults or two years of home-based casework with individuals with mental health/behavioral health challenges preferred.
• Strong Clinical And/or Case Management
  
  Skills:
  
  Conducts person-centered assessments, sets and monitors goals, and implements plans to meet wellness goals.
• Emotional Intelligence & Empathy:
  Shows understanding and care in responding to the emotional state and ideas of another person.
• Coaching:
  
  Understands the change process and works with an individual to make change.
• Communication & Interpersonal
  
  Skills:
  
  Listens and conveys information orally and in writing to a wide range of people.
• Critical Thinking & Problem Solving:
  Objectively analyzes and evaluates information to make informed decisions and formulates plans based on knowledge of resources and person-centered options.
• Time Management & Flexibility:
  Ability to manage time effectively, prioritize tasks, set goals, develop systems for achieving those goals and meet deadlines.
• Documentation & Computer Proficiency:
  Navigates electronic database and writes clinical notes; intermediate application of Google suite skills, Microsoft 365 a plus; competence in virtual platforms such as Zoom/Google Meets.
• Cultural Sensitivity:
  Shows respect and is responsive to the values, beliefs, practices, and experiences of others.

• Assesses individuals strengths, interests, and needs.
• Identifies formal and informal support systems with the older adult.
• Creates a care plan in partnership with individuals involving caregivers or informal support as appropriate.
• Facilitates the utilization of informal supports and professionals who can assist in service plan goals for short and long term support.
• Provides coaching and assistance with concrete tasks while working towards a sustainable plan.
• Assists with applications, bridging referrals and other tasks to access community support.
• Conducts regular home visits weekly, monthly or as needed.
• Communicates with agency staff and community partners who are participants in the individual’s care plan; troubleshoots issues.
• Reports any crisis or critical needs to direct supervisor or back up supervisor.
• Maintains documentation according to agency procedure.
• Attends interdisciplinary case conferences.
• Prepares required reports.
• Participates in agency trainings and meetings as required; follows agency policy and procedures.
• Other duties as assigned.

The Community Behavioral Health Worker reports to the Clinical Services Program Director.