Insurance Education & Eligibility Specialist​/Remote - Michigan​/Northern Ohio Residents

GENERAL

SUMMARY:

The Insurance Education and Eligibility Specialist is a strategic contributor responsible for developing advanced insurance education content that supports system-wide process improvement. This role is focused on creating high-level educational materials and workflow guidance that other departments can leverage to address operational barriers and enhance insurance‑related accuracy. Reporting to department leadership, the specialist brings deep expertise in insurance protocols, payor systems, and eligibility workflows.

They analyze complex data, identify systemic issues, and translate findings into actionable training resources that empower teams across the organization to improve processes, reduce errors, and ensure proper reimbursement within the healthcare system.

• Bachelor's degree in healthcare, business administration, or a related field; equivalent experience in training or education may be considered.
• Minimum of four (4) years of professional healthcare experience required.
• Strong background in healthcare revenue cycle and insurance verification preferred.
• Experience in a large, complex, integrated healthcare organization strongly preferred.
• Epic experience preferred. Proficiency in Microsoft Office Suite, including PowerPoint, Excel, and Word.
• Exceptional problem‑solving and analytical skills.
• Excellent oral and written communication skills, especially in developing educational content.
• Demonstrated ability to work independently, manage multiple priorities, and meet deadlines.
• Deep understanding of insurance workflows, payor requirements, and eligibility systems.
• Commitment to the mission and goals of Henry Ford Health and the Revenue Cycle team.

• Organization:
  Corporate Services
• Department:
  Insurance Verification
• Shift: Day Job
• Union Code:
  Not Applicable