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Senior Complaints Policy & Ombudsman Lead; Remote
Remote / Online - Candidates ideally in
Sunderland, Tyne and Wear, CA13, England, UK
Listed on 2025-12-30
Sunderland, Tyne and Wear, CA13, England, UK
Listing for:
Domestic & General
Remote/Work from Home
position Listed on 2025-12-30
Job specializations:
-
Healthcare
Emergency Crisis Mgmt/ Disaster Relief
Job Description & How to Apply Below
A leading service provider is seeking a Complaints Policy and Ombudsman Manager to oversee a team and manage the complaints policy framework. The role involves ensuring compliance with regulatory standards and leading initiatives for improvement within the organization. Key responsibilities include managing high-risk Ombudsman cases, developing the complaints policy, and collaborating with various departments to enhance customer trust. A comprehensive benefits package and career progression opportunities are offered.
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Position Requirements
10+ Years
work experience
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