Virtual Patient Care Advocate

The Elite Job is seeking dedicated and compassionate Virtual Patient Care Advocates to join our team. As a Virtual Patient Care Advocate, you will provide exceptional support to patients by assisting them with healthcare-related inquiries, guiding them through the process of accessing services, and ensuring they have the resources needed for a successful healthcare journey. This is a remote position, available exclusively for Canadian residents, that allows you to make a meaningful impact in the lives of patients while working from the comfort of your home.

• Respond to patient inquiries and concerns in a timely and professional manner, offering guidance on healthcare services, insurance, billing, and other related matters.
• Provide patients with clear and accurate information regarding treatment plans, healthcare benefits, and wellness resources.
• Work with medical professionals, insurance providers, and healthcare teams to resolve patient issues effectively.
• Assist in scheduling appointments, providing reminders, and helping patients navigate healthcare platforms.
• Monitor patient progress and follow up on their concerns, ensuring a continuous high level of care.
• Educate patients about self-care practices and offer support in managing their healthcare needs.
• Maintain confidentiality and ensure compliance with healthcare regulations and policies.
• Keep accurate records of patient interactions, documentation, and follow-up actions.

• Strong communication skills, both verbal and written, with the ability to interact effectively with patients and medical professionals.
• Empathetic, patient, and able to work with diverse populations in a virtual environment.
• Proficient in using digital communication tools, telemedicine platforms, and healthcare management systems.
• Excellent problem-solving skills and the ability to work under pressure in a fast-paced environment.
• Ability to maintain confidentiality and handle sensitive patient data with professionalism.
• High school diploma or equivalent; some healthcare-related certifications or courses are preferred.
• Previous experience in customer service or healthcare is an asset, but not mandatory.
• Strong organizational skills and the ability to manage multiple tasks simultaneously.

• At least 1 year of experience in a customer service, healthcare, or patient advocacy role is preferred.
• Experience with virtual communication platforms and telehealth systems is a plus.
• A background in healthcare administration, nursing, or medical assistance is advantageous but not required.

• Full-time and part-time positions are available.
• Flexible hours, but candidates must be able to work during standard business hours in the Canadian time zones.
• Some evening or weekend shifts may be required depending on patient needs.

• In-depth understanding of healthcare processes, patient care, and patient advocacy.
• Proficient in Microsoft Office Suite, CRM tools, and telemedicine software.
• Ability to maintain professionalism and composure during challenging interactions with patients.
• Strong attention to detail in maintaining patient records and ensuring accuracy.
• Ability to work independently with minimal supervision in a remote environment.
• Excellent time management and multitasking abilities.

• Competitive salary based on experience and qualifications.
• Flexible working hours and the ability to work from home.
• Comprehensive health and wellness benefits (including dental, vision, and mental health support).
• Paid time off and holiday pay.
• Opportunity for growth and career advancement within a leading healthcare organization.
• A supportive, inclusive, and collaborative team environment.

• Work-Life Balance: Enjoy the flexibility of remote work while contributing to meaningful patient care.
• Impactful Work: Be part of a healthcare team that values compassionate care and strives to improve the patient experience.
• Career Development: We offer continuous training, professional development, and opportunities for career progression.
• Inclusive Culture: At The Elite Job, we value diversity and encourage individuals from all backgrounds to apply.

To apply for the Virtual Patient Care Advocate position, please submit your resume and a cover letter detailing your relevant experience and qualifications. Ensure that your application reflects your passion for patient care and your ability to thrive in a remote work environment.