Pharmacy Technician; Remote in AZ), Clinical Customer Care - Pharmacy

Pharmacy Technician (Remote in AZ), Clinical Customer Care - Amazon Pharmacy

Innovation is at the core of what we do. We believe that by removing and reducing the barriers that prevent people from taking their medications, we can help customers conveniently get the medications they need, when they need them and take them as prescribed. We provide transparent and simple pricing, 24/7 customer service support, and delivery to their doorsteps while creating programs and products that embody our mission and position ourselves as the world’s safest and fastest online pharmacy.

We are looking for a Certified Pharmacy Technician to join us.

• Maintain advanced understanding of Amazon Pharmacy’s policies, procedures, products, and services.
• Communicate with providers to obtain new written English-language prescriptions or refill requests and verify that the information is complete and accurate.
• Learn pharmacy laws and regulations nationwide and follow compliance guidance with all company procedures, federal/state laws, rules, and regulations.
• Maintain confidentiality of all customer information while working autonomously.
• Proactively identify areas in need of improvement in a fast-paced environment and maintain customer-centric commitment to quality.
• Collaborate with teammates and other members of the pharmacy team to maintain customer satisfaction.
• Work a flexible schedule, including shifts that may start and end outside of normal hours and weekends.
• Support customers via phone and/or chat by answering incoming calls and chats, maintaining metrics, and serving customers in a timely manner.
• Triage insurance claim issues with customers and, if additional support is required, work with the billing team to ensure claims are processed correctly.
• Advise customers on the status of their prescriptions or upcoming shipments.
• Perform account adjustments and transfer calls to the pharmacist when necessary.
• Provide customers with technical support when navigating
• Resolve issues from start to finish or partner with pharmacist and pharmacy staff when clinical advisement is required.
• Make outbound calls for various purposes, including situations deemed urgent by leadership.
• Assist Customer Care Representatives by providing guidance and feedback and act as a primary point of contact for escalated calls.
• Serve as a point of contact for any system or technology/software outages and notify all appropriate parties for resolution.
• Adjust to support various business lines based on shifting business needs and customer support demands, which may require cross training.

• Active and unrestricted in-state Board of Pharmacy License (Pharmacy Technician, Trainee, or Assistant). Additional licenses may be required if domicile state differs from state of employment.
• High school diploma or equivalent.
• At least 6 months of experience working with computer and web-based tools.
• Experience multitasking with phone and computer skills.

• National Pharmacy Technician Certification (PTCB or NHA).
• At least 1 year of phone or customer service experience.
• Excellent communication skills (spoken and written).
• Demonstrated ability to work as an effective team member.
• Strong organization skills and attention to detail.
• Experience navigating and troubleshooting technical issues.
• At least 6 months of experience working in a pharmacy-related role.
• Experience recognizing and identifying patient medications.
• Experience working under pressure in a fast-paced work environment while consistently meeting standards for productivity and quality.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers.

If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit (Use the "Apply for this Job" box below). If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation for this position ranges from $39,520/year in our lowest geographic market up to $52,728/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Depending on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.

For more information, please visit

This position will remain posted until filled. Applicants should apply via our internal or external career site.