Patient Access Specialist

Overview

Thank you for considering a career at Ensemble Health Partners.

Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country. Ensemble keeps communities healthy by keeping hospitals healthy and believes that every touch should be meaningful. By empowering people to challenge the status quo, they aim to be the difference.

• Customer Obsession: Consistently provide exceptional experiences for clients, patients, and colleagues by understanding their needs and exceeding expectations.

• Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.

• Striving for Excellence: Execute at a high level and deliver outstanding results.

ENTRY LEVEL CAREER OPPORTUNITY OFFERING:

• Bonus Incentives
• Paid Certifications
• Tuition Reimbursement
• Comprehensive Benefits
• Career Advancement
• This position pays between $16.50 - $17.65/hr based on experience

This position is an onsite role at Mercy - The Jewish Hospital in Cincinnati, OH

• Full Time 5am-1:30pm (weekend/holiday rotation)

We are searching for the next Patient Access Specialist champion. This is an exciting role that is not a desk job, as you will walk from room to room and push a 10-pound mobile computer station throughout the entire shift.

This role is responsible for performing admitting duties for all patients admitted for services at the hospital and for meeting the organization s mission, goals, and regulatory compliance requirements. The Representative will work within policy and process standards across the organization.

• Assign accurate MRNs, complete medical necessity/compliance checks, provide patient instructions, collect insurance information, receive and process physician orders, and utilize an overlay tool while delivering customer service measured by Press Ganey.
• Operate the telephone switchboard to relay calls as applicable.
• Adhere to policies and provide excellent customer service with appropriate compassion.
• Meet point of service goals as assigned.
• Utilize quality auditing and reporting systems to correct accounts and provide statistical data to Patient Access leadership.
• Pre-register patient accounts prior to visits, including inbound/outbound calls to obtain demographics, insurance, and financial information, including point-of-service collections and past due balances with payment plan options.
• Explain general consent for treatment forms, obtain signatures, and distribute patient education documents and forms as required.
• Review eligibility responses in the insurance verification system and support POS and billing processes to assist with a clean claim rate.
• Screen medical necessity using the ABN software for Medicare patients and distribute ABNs and related forms as appropriate.

• Experience: 1+ years of customer service experience.
• Minimum Education: High School Diploma/GED Required.
• Certifications: CRCR Required within 6 months of hire (Company Paid).

Five-time winner of “Best in KLAS” , ;
Black Book Research’s Top Revenue Cycle Management Outsourcing Solution ; HFMA MAP Awards for High Performance in Revenue Cycle ;
Everest Group RCM Operations PEAK Matrix Assessment 2024; HBI Revenue Cycle Awards 2020, ;
Energage Top Workplaces USA ;
Fortune Best Workplaces in Healthcare 2024;
Monster Top Workplace for Remote Work 2024;
Great Place to Work certified .

• Innovation
• Work-Life Flexibility
• Leadership
• Purpose + Values

Bottom line, Ensemble empowers people with tools and resources to thrive, including:

• Associate Benefits – Comprehensive benefits supporting health, time off, retirement, and well-being.
• Our Culture – Collaboration, growth, and innovation; people-first environment.
• Growth – Professional development and tuition reimbursement opportunities.
• Recognition – Quarterly and annual incentive programs for performance.

Ensemble Health Partners is an equal employment opportunity employer. It is our policy not to discriminate based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by law. Reasonable accommodations are provided during the application process. For accommodations, contact

This posting includes pay transparency disclosure and notes that compensation decisions consider factors such as location, knowledge, skills, experience, education, licensure, internal equity, and time in position. A candidate entry rate may not fall at the minimum or maximum of the role’s range.