Hospital Services Coordinator

Organization Overview

Our organization is dedicated to transforming lives and inspiring all to donate life. We are a family of professionals working together to increase awareness around the need for organ and tissue donors, while nurturing and guiding our families throughout the gift of life. We facilitate the recovery of organs, tissues, and corneas in Iowa and honor donors with continual support at the time of donation and thereafter.

• Serve with Heart
  :
  We meet donor families where they are, providing compassionate service to all.
• Drive and Embrace the Future
  :
  We pursue excellence and evolve with adaptability.
• Be Clear, Bold, and Respectful
  :
  We communicate genuinely and courageously to improve our work.
• Always Own It
  :
  We act with resilience and accountability, delivering on commitments.

• Competitive Salary
• Liberal Paid Time Off
• Paid Parental Leave
• Health, Vision, Dental, and Pet Insurance
• 401K Match
• Tuition Reimbursement for Continuing Education
• On‑site, Hybrid, and Remote work opportunities based on role requirements

Job Title: Hospital Services Coordinator

Location: Home‑Hybrid, Altoona (office at Mercy Des Moines 3 days per week)

Schedule: 40 hours/week, Monday to Friday 8:00 a.m. – 5:00 p.m.; evening and weekend shifts possible.

Compensation Range: $63,300 – $79,100 annually (final salary based on education, experience, skills).

This role requires the ability to build relationships, manage efficient donation processes, and advocate for IDN’s mission while supporting hospital partners. The Coordinator builds trusting relationships, creates a culture of donation, and solves challenges in collaboration with hospital teams.

• Develop and maintain positive relationships with hospital partners, building comprehensive and high‑performing donation programs.
• Establish and maintain hospital policies related to donation.
• Provide education and develop strategic plans.
• Conduct follow‑up and after‑action reviews; perform data analysis.
• Participate in team and organizational meetings.
• Perform additional duties as needed to support team or organizational goals.

• Bachelor’s or Associate’s degree in nursing, social work, paramedicine, or a health‑care field.
• Or a degree in marketing, public relations, or life science with at least one year of health‑care related experience.

• Communicate effectively with all personnel and represent IDN professionally.
• Present information in small and large group settings, in person and online.
• Prepare materials tailored to audience and purpose.
• Navigate a fast‑paced critical‑care hospital environment.
• Work independently and as part of a team.
• Develop relationships with clients of diverse backgrounds.
• Give and receive direction effectively.
• Demonstrate problem‑solving skills.
• Maintain a valid driver’s license and personal auto insurance.
• Use computers and common software tools.

• Receive required vaccines (e.g., influenza annually by December 1, COVID‑19 as required).
• Travel to hospitals across Iowa.
• Deliver and receive verbal information clearly.
• Drive under various conditions.
• Sit for eight or more hours in an office setting.
• Lift up to 25 lb.
• Perform stooping, kneeling, reaching, and handling tasks.

• Demonstrate commitment to IDN’s mission, vision, and values.
• Maintain effective communication, teamwork, and respect for diversity.
• Follow policies, maintain confidentiality, and uphold safety and security procedures.
• Be punctual, dependable, and engage in performance improvement activities.
• Adhere to professional standards and comply with all workplace expectations.