Provider Experience Specialist; Detroit

Employer Industry: Digital Health Marketplace

Why consider this job opportunity:

• Salary up to $26.92 per hour
• Flexible work environment with remote work options
• Competitive paid time off (PTO) and 100% paid employee health benefits (medical, dental, and vision)
• 401(k) plan with employer-funded match and corporate wellness programs
• Opportunities for career growth, including sabbatical leave for employees with 5+ years of service
• Great Place to Work Certified, promoting a supportive and collaborative culture

• Provide exceptional customer service experiences to healthcare provider partners through calls, emails, and chat
• Proactively upsell features and streamline interactions to enhance the overall experience for providers
• Act as the voice of the employer, resolving issues promptly while creating positive impressions
• Develop a deep understanding of the employer's platform and services to inspire engagement
• Maintain accurate records of all interactions to uphold the commitment to making healthcare easy

• Excellent verbal and written communication skills
• Customer service experience, preferably in a healthcare or technology-related field
• Strong problem-solving abilities and adaptability in a fast-paced environment
• Exceptional organizational skills and attention to detail
• Dedication to delivering best-in-class customer service

• Experience in a healthcare or technology-related customer service role
• Familiarity with digital health platforms and their functionalities
• Strong interpersonal skills with a focus on empathy and collaboration
• Capable of working in a highly collaborative team environment

#Digital Health #Customer Service #Remote Work #Career Growth #Great Place To Work

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