H2O Housing Specialist

Remote Opportunity – Applicants must live in Arizona

Are you passionate about helping individuals overcome barriers to secure housing? Join our team as a Housing Specialist and make a meaningful impact in our community!

As a Housing Specialist, you will play a crucial role in coordinating the housing eligibility and determination process. You will review assessment and Housing and Health Opportunities (H2O) evaluation documentation, request additional information from external agencies, and communicate with referring parties to gather necessary details. You will also prepare case files for review and ensure all determination timelines are met.

In this role, you will conduct care coordination for members facing significant challenges in accessing housing, providing them with the support they need to find stable and secure living arrangements.

• Manage caseload of applications for housing services. Upon referral, review and collect all available member assessment and evaluation documentation, request medical records, and contact the referring party for clarifying information as needed.
• Know of and provide education on the Housing Verification Letter process.
• Collect Housing Verification Letters and ensure the fidelity of documents collected.
• Monitor reports to track progress and update each step in the H2O eligibility determination process as it progresses.
• Coordinate care with treatment providers and H2O housing providers; determine whether information is sufficient for a decision to be rendered; contact clients and outside agencies for additional information as needed.
• Respond to requests for information and direct inquiries to entities such as RBHAs, mental health providers, mental health courts, DDD, shelters, homeless services providers, and others involved in a member's care team.
• Assess applications to identify collateral information that will influence the determination process.
• Track all aspects of the H2O eligibility determination process to ensure mandated timelines are met.
• Enter data accurately into the Electronic Health Record system and ensure the ongoing accuracy of members' electronic health records. Maintain communication with other agencies on behalf of the organization and the member.
• Answer phones and email correspondences in a timely and respectful manner.
• Utilize multiple web portals and databases to find and verify member information.
• Contribute to and maintain knowledge of H2O policies and procedures.
• Complete trainings as assigned.
• Perform duties in compliance with AHCCCS requirements and Solari Policies and Procedures.
• All other duties as assigned.

• Well‑organized and detailed; ability to multitask; work in a fast‑paced environment; possess excellent written and verbal communication skills; ability to summarize large amounts of information.
• Familiarity with and understanding of AHCCCS requirements.
• Familiar with standards and practices related to Permanent Supportive Housing:
  Federal fair housing, equal opportunity, non‑discrimination, ARLTA, VI‑SPDAT, LOCUS, Fundamentals of Housing First, SAMHSA PSH Program, Best Practices in PSH, Continuums of Care, Coordinated Entry, HMIS.
• Ability to act professionally and maintain appropriate boundaries with clients and staff.
• Ability to report as scheduled to work, meetings, training, and job‑related activities prepared and as scheduled.
• Ability to consistently demonstrate compassion and meet people with compassion;
  Effort, every interaction deserves my best effort; and Ownership, which drives the company's success.
• Maintains an open and accepting mindset by being an active learner, participating in discussions with others, trying new approaches and ideas, and being self‑aware and self‑reflective for continual personal, professional, and leadership growth.

• 0-1 years of experience in behavioral health, housing, healthcare, or homeless/social services.
• GED/High School Diploma, Required.

While performing the job duties in the office or at a home office, the employee is frequently required to stand, walk, sit, and use hands; they must occasionally lift and/or move up to 25…