Community Health Worker - Remote in Texas
Houston, Texas County, Missouri, 65483, USA
Listed on 2026-01-12
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Healthcare
Healthcare Administration
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At United Healthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.
Like you, United Health Group is strong on innovation. And like you, we'll go the distance to deliver high-quality care. As part of our clinical support team, you will be a key component in customer satisfaction and have a responsibility to make every contact informative, productive and positive for our members and providers. You'll have the opportunity to do live outreach, educating members about program benefits and services while also helping to manage member cases.
Bring your skills and talents to a role where you'll have a chance to make an impact.
This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8am - 5pm CST.
We offer 2 weeks of paid training. The hours during training will be 8am to 5pm CST, Monday - Friday. Training will be conducted virtually from your home.
Location: State of Texas
If you reside in the state of Texas, you will enjoy the flexibility to telecommute
* as you take on some tough challenges.
Primary Responsibilities
- Documents all members interactions in a concise manner that is compliant with documentation requirements established in Job Aids
- Conducts out-bound calls through Autodialer for program requirements including, but not limited to: members appointment scheduling, provider outreach, assess for special needs, Texas Health Steps and access to care for farm worker children
- Schedules and coordinates for members transportation, and follow-up for physician appointments as needed
- Provides clerical and / or administrative support to clinical staff and managers for special projects and reports
- Provides excellent customer service by serving as a resource to all internal and external customers
- Maintains knowledge of all health plan benefits, network, regulations, HHSC requirements
- Informs members of the available community resources available to help meet their needs, including but not limited to: TANF, SNAP, CSHCN, WIC
- Complete appropriate assessments and care plans as needed to streamline members’ access to care
- Submits internal and external referrals
- Assist all members with barriers to care
- Performs all other related duties as assigned
- Meet and maintain metrics daily
- Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
- Medical Plan options along with participation in a Health Spending Account or a Health Saving account
- Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
- 401(k) Savings Plan, Employee Stock Purchase Plan
- Education Reimbursement
- Employee Discounts
- Employee Assistance Program
- Employee Referral Bonus Program
- Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
- More information can be downloaded at: (Use the "Apply for this Job" box below)./uhgbenefits
Required Qualifications
- High School Diploma/GED (or higher) OR 4+ years of medical customer service experience administration
- 2+ years of customer service experience
- 2+ years of experience in medical customer service
- Intermediate level of computer…
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