Patient Access Specialist

Patient Access Specialist at Ensemble Health Partners

Location: Mercy - The Jewish Hospital, Cincinnati, OH. Onsite role.

Full Time schedule: 7am - 3:30pm (weekend/holiday rotation). This role requires moving throughout the hospital with a mobile computer station.

Salary: $17.00 - $18.15 per hour (based on experience).

• Bonus Incentives
• Paid Certifications
• Tuition Reimbursement
• Comprehensive Benefits Package
• Career Advancement Opportunities

• Assign accurate MRNs, complete medical necessity/compliance checks, provide patient instructions, collect insurance information, process physician orders, and use the overlay tool while delivering excellent customer service as measured by Press Ganey.
• Operate the telephone switchboard to relay incoming, outgoing, and inter‑office calls.
• Adhere to policies and deliver compassionate customer service in all interactions.
• Accountable for point‑of‑service goals as assigned.
• Utilize quality auditing and reporting systems to ensure accounts are correct and conduct audits with statistical reporting to leadership.
• Pre‑register patient accounts prior to visits, including inbound/outbound calling to obtain demographics, insurance, and financial liability information; collect point‑of‑service collections and past‑due balances with payment plan options.
• Explain general consent for treatment forms, obtain signatures, and distribute patient education documents such as Medicare, Tricare, observation and consent forms.
• Review eligibility responses in the insurance verification system, select applicable insurance plan codes, and enter benefit data to support POS and billing processes for a clean claim rate.
• Screen medical necessity using Advanced Beneficiary Notice (ABN) software, informing Medicare patients of potential non‑payment and distribute ABN as appropriate.

• 1+ years of customer service experience.

• High School Diploma or GED.

• CRCR required within 6 months of hire (company paid).

• Five‑time winner of “Best in KLAS” (2020‑2022, 2024‑2025).
• Black Book Research’s Top Revenue Cycle Management Outsourcing Solution (2021‑2024).
• 22 HFMA MAP awards for High Performance in Revenue Cycle (2019‑2024).
• Leadership in Everest Group’s RCM Operations PEAK Matrix Assessment (2024).
• Clarivate HBI Revenue Cycle Awards (2020, 2022‑2023).
• Energage Top Workplaces USA (2022‑2024).
• Fortune Media Best Workplaces in Healthcare (2024).
• Monster Top Workplace for Remote Work (2024).
• Great Place to Work certified (2023‑2024).

Associate Benefits: Healthcare, time off, retirement, and well‑being programs to support physical, emotional, and financial health.

Culture: Ensemble is a collaborative, growth‑oriented environment where associates can do their best work and be their best selves.

Growth: Professional development is supported with certification opportunities and tuition reimbursement.

Recognition: Quarterly and annual incentive programs reward employees who exceed expectations.

Ensemble Health Partners is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble Health Partners also prohibits harassment of applicants or employees based on any of these protected categories.

Ensemble Health Partners provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact

This posting addresses state‑specific requirements to provide pay transparency. Compensation decisions consider many job‑related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; and time in position. A candidate entry rate of pay does not typically fall at the minimum or maximum of the role’s range.

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