Remote Medical Assistant - Healthguide - Bilingual

Remote Medical Assistant - Healthguide - Bilingual

Guidehealth is a data-powered, performance-driven healthcare company dedicated to operational excellence. Our goal is to make great healthcare affordable, improve the health of patients, and restore the fulfillment of practicing medicine for providers. Driven by empathy and powered by AI and predictive analytics, Guidehealth leverages remotely-embedded Health guides™ and a centralized Managed Service Organization to build stronger connections with patients and providers.

Physician-led, Guidehealth empowers our partners to deliver high-quality healthcare focused on outcomes and value inside and outside the exam room for all patients.

Note: This description has been refined for clarity and formatting; the content remains as originally presented.

• Working primarily remotely, Health guides will collaborate with the patient’s medical practice staff and Guidehealth’s Case Management team to manage a targeted population of patients.
• Functioning independently while being a highly collaborative team member as an extension of the medical practice.
• Assist patients in achieving better health outcomes by addressing questions and concerns, connecting them with the medical practice, supporting high-impact care plans, closing care gaps, escalating medical issues, and guiding referrals to specialty care and community-based organizations (CBOs).
• Accurately document patients’ medical history and issues in the electronic health record (EHR).
• Understand the referral and prior authorization process.
• Build and maintain a trusting, professional working relationship with assigned medical practices and within the Guidehealth organization.
• Implement and meet assigned Key Performance Indicators to produce positive patient health outcomes while decreasing medical spend.
• Use effective communication modalities (calls, texts, portals, emails) to engage and schedule high-risk patients.
• Escalate medical issues appropriately to the Health Guide Registered Nurse, Primary Care Physician, medical practice, or Guidehealth leadership.
• Follow all security policies to protect PHI under Guidehealth’s custodianship and Guidehealth Intellectual Property.
• Position may require travel (10-15%) to clinical sites in the Atlanta, GA area for patient and provider engagement and retinal eye exams, with paid training provided.

• Certified or Registered Medical Assistant with 2+ years of experience.
• Must be bilingual (English/Spanish).
• A love for patient coordination to serve people with complex medical and social needs.
• Willingness to become proficient in motivational interviewing, critical listening, and behavioral change management to improve patient engagement.
• Strong interpersonal skills with empathy, patience, professionalism, and respect in all interactions.
• Exceptional ability to document patient interviews accurately using software and in real time.
• Experience with medical terminology and the function of a primary care physician practice.
• Knowledge of social determinants of health.
• Ability to navigate technology across multiple platforms (EHRs, care management analytics databases, phone dialing system, Microsoft Office).
• Proficiency in Microsoft Office:
  Outlook, Word, Excel.
• Familiarity with EHR systems (eClinical
  
  Works, EPIC, Athena, Cerner) and ability to balance priorities with attention to detail.
• Excellent written, visual, and verbal communication skills.
• Ability to track multiple tasks and ensure completion.
• Ability to work independently as part of a patient’s care team under supervision of licensed clinical professionals.
• Demonstrated ability to work effectively in a remote work environment.
• Reliable transportation and a valid state driver’s license for occasional travel to provider sites.
• Adherence to patient confidentiality when using a headset in a private home office.
• Compliance with all Guidehealth policies and procedures.

• The base pay range for this role is between $21-$24 per hour paid bi-weekly.
• ALIVE with
  
  Purpose:
  
  How We Thrive at Guidehealth — values include accountability, growth, collaborative innovation, every voice matters, and empathy in action.
• Ben…