Patient Access Specialist - NIGHT SHIFT

Overview

Thank you for considering a career at Ensemble Health Partners!

Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.

Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference!

O.N.E

Purpose:

• Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.
• Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.
• Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.

ENTRY LEVEL CAREER OPPORTUNITY OFFERING:

• Bonus Incentives
• Paid Certifications
• Tuition Reimbursement
• Comprehensive Benefits
• Career Advancement
• This position pays between $16.50 - $17.65 based on experience

This position is an onsite role, and candidates must be able to work on-site at Ballad - Bristol Regional Medical Center in Bristol, TN

We are searching for the next Patient Access Specialist champion. This role is responsible for performing admitting duties for all patients admitted for services at the hospital. The Representative will work within the policies and processes as they are being performed across the entire organization.

• Patient Access staff are responsible for assigning accurate MRNs, completing medical necessity / compliance checks, providing proper patient instructions, collecting insurance information, receiving and processing physician orders, and utilizing an overlay tool while providing excellent customer service as measured by Press Ganey.
• Operate the telephone switchboard to relay incoming, outgoing, and inter-office calls as applicable.
• Adhere to policies and provide excellent customer service in interactions with the appropriate level of compassion.
• Be accountable for point of service goals as assigned.
• Utilize quality auditing and reporting systems to ensure accounts are corrected. Conduct audits of accounts and provide statistical data to Patient Access leadership.
• Pre-register patient accounts prior to visits, including inbound and outbound calling to obtain demographic, insurance, and other patient information, including financial liabilities and point of service collections.
• Explain general consent for treatment forms, obtain necessary signatures, and distribute patient education documents.
• Review eligibility responses in insurance verification system and select applicable plan codes to support POS and billing processes for a clean claim rate.
• Screen for medical necessity using ABN software to inform Medicare patients of potential non-payment and distribute appropriate forms.

• 1+ years of customer service experience

• High School Diploma/GED Required

• CRCR Required within 9 months of hire (Company Paid)

Join an award-winning company

Five-time winner of “Best in KLAS” ,

Black Book Research's Top Revenue Cycle Management Outsourcing Solution

HFMA MAP Awards for High Performance in Revenue Cycle

Everest Group's RCM Operations PEAK Matrix Assessment 2024

HBI Revenue Cycle Awards for strong performance 2020,

Energage Top Workplaces USA

Fortune Best Workplaces in Healthcare 2024

Monster Top Workplace for Remote Work 2024

Great Place to Work certified

• Innovation
• Work-Life Flexibility
• Leadership
• Purpose + Values

Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include:

• Associate Benefits – We offer a comprehensive benefits package designed to support the physical,…