Patient Access Representative

Be among the first 25 applicants.

Sentara Rockingham Memorial Hospital is hiring patient access representatives full time day shifts.

City / State:
Harrisonburg, VA.

Work Shift:

Multiple shifts available. Full time day shift available for Mon – Fri and every third or fourth Saturday.

Hours:

M–F, 9:30am‑6pm (possibly 7:30am‑4pm);
Sat, 7am‑12pm.

As a Patient Access Representative, you will handle all aspects of the patient registration process: verifying patient identity, selecting the correct patient record, reviewing schedules and physician orders to register patients for the appropriate service, scanning important documents (insurance cards, , Living Wills, POAs), entering demographic and insurance information into the electronic health record, completing complex regulatory and compliance documents, adhering to privacy and compliance standards, explaining and collecting co-payments, deposits, and outstanding balances, performing secure transactions, greeting patients and families, answering questions, ensuring patients arrive to the right service area at the right time, and possibly performing scheduling, pre‑admission, and discharge duties while providing supervision and patient information updates to families in waiting rooms.

Extensive training provided for entry-level candidates and opportunities for advancement provided.

Talroo – Allied Health, admitting, registration, insurance verification.

• High School Diploma or Equivalent (required)
• Associate’s or Bachelor’s degree may be considered in lieu of two years of experience

• No specific certification or licensure required

• Customer Service or Data Entry – 2 years (required)
• Proficiency in computer keyboarding skills (required)
• Knowledge of third‑party payers, ICD‑9/CPT coding, and medical terminology (preferred)
• Interpersonal skills
• Proper grammar, spelling, and punctuation

• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency backup care
• Long‑term, short‑term disability, and critical illness plans
• Life Insurance
• 401(k)/403(b) with employer match
• Tuition assistance – $5,250 per year and discounted educational opportunities through Guild Education
• Student debt pay‑down – $10,000
• Reimbursement for certifications and free access to CEUs and professional development
• Pet insurance
• Legal resources plan
• Annual discretionary bonus opportunity for eligible employees

Sentara RMH Medical Center, a Magnet‑designated hospital located in Harrisonburg, VA, serves a seven‑county area with a population of 218,000 residents and employs 2,600 locals. The 238‑bed community hospital has served the community since 1912 and partnered with the Sentara Health System in May 2011. It hosts the RMH Hahn Cancer Center, administers over 18,000 cancer treatments, delivers 1,800 babies annually, accommodates 60,000 emergency patients, and performs 21,000 surgical procedures.

• Commitment to community service for 100+ years
• Free and convenient parking
• Collaboration and shared governance
• CMS 5‑Star and Magnet‑designated hospital
• Employee Assistance Program – 24/7

Sentara Health is an equal opportunity employer and prides itself on diversity, inclusion, and belonging.

In support of our mission “to improve health every day,” this is a tobacco‑free environment.

For positions that are available as remote work, Sentara Health employs associates in the following states:
Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.

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