Licensed Crisis Counselor - Fully Remote in Augusta, GA

Location & Salary

Augusta, GA (Remote). Salary Range: $28.55 - $32.55 / hour
. Full‑time, Swing shift. Graduate degree in Health Care.

Education (required):

• MSW, PsyD, or PhD in a behavioral health field, OR M.A./M.S. in a behavioral health field with a clinical practice emphasis from a COAMFTE, CACREP, or CORE‑accredited program

Licensure (must reside in GA and hold one of the following):

• LMSW
• LAPC (APC)
• LPC
• LCSW
• LMFT

Experience: Minimum 1 year direct experience in behavioral health, counseling, or social services.

Location:

Remote. Georgia residency required.

• Comprehensive medical, dental, and life insurance
• 401(k) program with company match
• Company‑matched student loan repayment program
• Short‑ and long‑term disability (STD/LTD)
• Employee Assistance Program (EAP)
• Accrued PTO (earn up to 4 weeks in first year)
• Opportunities for professional growth and advancement

• $1.00 / hour for working both Saturday and Sunday on a recurring schedule (post‑training)
• $1.00 / hour for working a full 40‑hour schedule in the workweek (post‑training)
• Shift differentials: $2‑6 per hour depending on shift and tenure

Protocall Services Inc. is a nationally recognized leader in behavioral healthcare and crisis intervention, supporting organizations across the United States and Canada. For five consecutive years, we have been awarded Top Workplace honors for our strong culture, mission‑driven work, and commitment to employee well‑being.

We serve nearly 700 organizations nationwide, including community mental health centers, behavioral health clinics, managed care organizations, university counseling centers, and employee assistance programs. As a remote‑first organization headquartered in Portland, Oregon, our staff provide 24/7 telephonic support to individuals with varying degrees of need.

As a Crisis Counselor, you will be a telephonic first responder, delivering compassionate emotional support, risk assessment, crisis intervention, and stabilization services. You will engage with callers experiencing a broad range of emotional, behavioral, and situational challenges. This role requires emotional resilience, exceptional communication skills, and the ability to multitask while maintaining clarity and professionalism.

• Provide empathetic, ethical, and professional telephonic support to individuals experiencing distress.
• Build rapport, actively listen, and foster client engagement.
• Assess emotional and behavioral health concerns, including risk levels and safety issues.
• Provide resources, coping strategies, referrals, and safety planning.
• Intervene appropriately in emergent situations.
• Maintain accurate, timely, and clinically sound documentation.
• Multitask effectively while navigating multiple software systems.
• Ensure a secure HIPAA‑compliant home workspace with a locking door and wired, stable internet connection.

• Six‑week paid virtual training cohort, Monday through Friday, 8:00 AM to 4:30 PM PST.
• Structured onboarding program with skill development, role‑playing, mentored live call work, and crisis‑care foundations.
• Remote scheduling; upon graduation from training, transition to a regular schedule developed in collaboration with our scheduling department. Regular availability on weekends and holidays is required.

Protocall Services Inc. is an Equal Opportunity Employer. We believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin, and all of the other fascinating characteristics that make us different.