Remote Medical Records Technician – Release of Information; ROI

Remote Medical Records Technician – Release of Information (ROI)

Join to apply for the Remote Medical Records Technician – Release of Information (ROI) role at Aptive Resources

Location/

Hours:

Remote (VPN access), Monday–Friday, 8:00am–4:30pm CT

Client: CTVHCS – Temple, TX

Compensation: $22.47/hr plus $5.09 for Health and Wellness

Processes and releases protected health information (PHI) in compliance with HIPAA, Privacy Act, FOIA, and VA/VHA directives. Validates authorization, safeguards sensitive records, documents disclosures, and meets strict timeliness standards.

• Review/validate ROI requests for completeness, authorization validity, and compliance.
• Process disclosures using VistA/CPRS, eROI+, VistA Imaging Capture, and related VA tools.
• Use SSA ERE portal as required; request archived records via VA Records systems when needed.
• Produce and send correspondence (e.g., cover letters/status updates) to requestors.
• Scan and upload date‑stamped requests/documentation into CPRS/VistA Imaging in a timely manner.
• Maintain accurate logs and audit trails in eROI+.
• Coordinate with Privacy Office, HIM, providers, billing, legal, and VBA as needed.
• Escalate ambiguous or questionable requests to appropriate VA stakeholders.

• Routine requests released within 20 business days (>95% compliance); must not exceed 40 business days.
• ≥95% accuracy in disclosures and categorization; 100% compliance with privacy/security requirements.
• Maintain required VA trainings (Privacy/HIPAA/Security/Rules of Behavior) annually.

• 1+ year full‑time ROI experience in a medical setting (or equivalent HIM ROI functions).
• Demonstrated knowledge of HIPAA, Privacy Act, 38 U.S.C. 7332, and VHA ROI policies.
• Experience with VA systems strongly preferred (VistA/CPRS/eROI+) or ability to learn quickly.
• Ability to handle sensitive records and apply “minimum necessary” disclosure rules.
• Must complete VA‑required background/security processes (PIV/NAC steps) prior to access.

Aptive is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, national origin, religion, creed, sex, sexual orientation, gender identity, marital status, parental status, veteran status, age, disability, or any other protected class.

Veterans, members of the Reserve and National Guard, and transitioning active‑duty service members are highly encouraged to apply.

Entry level

Full-time

Health Care Provider

Business Consulting and Services