Insurance​/Billing Collection Assistant III; Remote - Department of Medicine - Business Office

Insurance/Billing Collection Assistant III (Remote) - Department of Medicine - Business Office

Join to apply for the Insurance/Billing Collection Assistant III (Remote) - Department of Medicine - Business Office role at Washington University in St. Louis
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Position Summary:

Performs advanced follow‑up on insurance billing and collection activities, makes collection calls, verifies the accuracy and completeness of insurance records and claims, contacts insurance companies and/or collection agencies to expedite payments for physician services.

Primary

Duties & Responsibilities:

• Performs insurance follow‑up billing and collection duties on various financial classifications to ensure timely and accurate payment of physician charges.
• Reviews patient accounts to verify the accuracy of information including insurance, eligibility, invoice resolution, correspondence, remittances, requests for additional information, or other appropriate handling.
• Utilizes Epic, system tools, and payer websites for claim submission, claim status, attachments, eligibility, and authorization/referral inquiry.
• Makes collection calls to insurance companies and/or patients to ensure timely payment of claims.
• Contacts insurance companies regarding posting payments and collection agencies regarding payment reports.
• Supports customer service unit in answering billing and collection questions.
• Assists with training new staff.
• Consistently meets the Quality Assurance (QA) and meaningful efficiency standards of working invoices each day and follows best practices for one‑touch resolution as established within the department.
• Interacts with management and staff members to discuss issues.
• May act as Team Lead.
• Assists with special projects.
• Performs other duties as assigned by the supervisor and/or manager.

Working Conditions:

• Normal office environment.

Physical Effort:

• Typically sitting at desk or table.
• Repetitive wrist, hand or finger movement (PC typing).

Equipment:

• Office equipment.

Education:

Required Qualifications: High school diploma or equivalent high school certification or combination of education and/or experience.

Certifications/Professional Licenses: No specific certification/professional license is required for this position.

Work Experience: Billing or Insurance (3 Years)

Driver's License: A driver’s license is not required for this position.

Additional Information: WashU seeks highly motivated individuals who are able to perform duties in a manner consistent with our core mission and guiding principles.

Preferred Qualifications: Associate degree.

Preferred Certifications/Professional Licenses: No additional certification/professional licenses unless stated elsewhere in the job posting.

Preferred

Work Experience:

No additional work experience unless stated elsewhere in the job posting.

Preferred

Skills:

Claims Resolution, Collections Strategies, Communication, Computer Literacy, Confidential Data Handling, Epic EHR, Health Insurance Billing, Health Insurance Portability & Accountability Act (HIPAA), ICD‑10 Procedure Coding System, Insurance Follow Up, Medical Billing and Coding, Medical Terminology, Microsoft Excel, Microsoft Word, Office Equipment, Team Leadership, Telephone Communications.

Grade: C08‑H

Salary Range: $20.57 – $30.84 per hour

Questions: For frequently asked questions about the application process, please refer to our External Applicant FAQ.

Accommodation: If you are unable to use our online application system and would like an accommodation, please email Candidate Questions or call 314‑935‑1149 and leave a voicemail with the nature of your request.

All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

Pre‑Employment Screening: All external candidates receiving an offer will be required to submit to pre‑employment screening which includes a criminal background check, drug screen, employment and education or licensure/certification verification, physical examination, vaccinations and/or governmental registry checks. All…