Patient Access Specialist

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Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. We offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country. Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and every touch should be meaningful.

Our people are the most important part of who we are, and by empowering them to challenge the status quo, we know they will be the difference!

• Customer Obsession:
  Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding expectations.
• Embracing New Ideas:
  Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.
• Striving for Excellence:
  Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.

Entry-level career opportunity offering a supportive environment for growth.

Part Time: 7 pm–7 am (weekend rotation required). This is an onsite role at Mercy—Defiance Hospital in Defiance, OH.

• Assign accurate MRNs, complete medical necessity/compliance checks, provide patient instructions, collect insurance information, receive and process physician orders, and utilize an overlay tool while delivering excellent customer service as measured by Press Ganey.
• Operate the telephone switchboard to relay incoming, outgoing, and inter‑office calls as applicable.
• Adhere to policies and provide excellent customer service with compassion.
• Meet point‑of‑service goals as assigned.
• Utilize quality auditing and reporting systems to correct accounts and ensure audit standards are met; conduct audits, ensure all forms are accurate and timely, and provide statistical data to leadership.
• Pre‑register patient accounts before visits, including inbound and outbound calls to gather demographics, insurance, and financial liabilities; collect point‑of‑service collections and manage payment plans.
• Explain consent forms, obtain signatures, and distribute patient education documents such as Medicare/Tricare messages, Observation Forms, MOON form, and consent forms.
• Review insurance eligibility responses, select applicable plan codes, enter benefit data to support POS collections, and assist with clean claim rates.
• Screen medical necessity using ADAPTED Beneficiary Notice software, inform Medicare patients of potential non‑payment, distribute ABN and other designated forms.

• 1+ year of customer service experience.

• High School Diploma or GED required.

• CRCR required within 9 months of hire (company‑paid).

• Five‑time winner of “Best in KLAS” 2020‑2022, 2024‑2025.
• Black Book Research’s Top Revenue Cycle Management Outsourcing Solution 2021‑2024.
• 22 HFMA MAP Awards for High Performance in Revenue Cycle 2019‑2024.
• Leader in Everest Group’s RCM Operations PEAK Matrix Assessment 2024.
• Clarivate HBI Revenue Cycle Awards for strong performance 2020, 2022‑2023.
• Energage Top Workplaces USA 2022‑2024.
• Fortune Media Best Workplaces in Healthcare 2024.
• Monster Top Workplace for Remote Work 2024.
• Great Place to Work certified 2023‑2024.

• Bonus incentives, paid certifications, tuition reimbursement, comprehensive benefits.
• Career advancement and professional certifications.
• Associate benefits covering healthcare, time off, retirement, and well‑being programs.
• Culture rooted in collaboration, growth, and innovation.
• Recognition through quarterly and annual incentive programs.

Ensemble Health Partners is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national…