Certified Pharmacy Technician - Engagement

Certified Pharmacy Technician - Engagement (12:30PM - 9:00PM ET)

Role at Anew Health
. Full‑time.

Schedule:

Monday through Friday 12:30PM to 9:00PM ET. Remote/office (cubicle).

Exact Care’s Pharmacy Technicians at the Patient Care Center of Excellence perform multi‑duty roles in a phone‑based call center environment, fielding inbound/outbound calls, managing prescription data, and supporting patient medication profiles.

• Providing an exceptional customer service experience in a phone‑based environment.
• Answering a high volume of inbound calls from current patients and serving as an Exact Care expert to resolve their questions.
• Placing outbound calls to patients to create, maintain or update their medication profiles.
• Effectively assist with patient questions over the phone.
• Working through current case queues to problem‑solve for patient care issues.
• Serving as a liaison between the clinical pharmacists and other medical professionals on patient’s behalf.
• Perform claim adjudication and auditing duties such as prior authorizations, billing and eligibility checks. Requiring outbound calls to patients.
• Collect on patient balances when patient has an amount due.
• Maintaining patient records with strong attention to detail and confidentiality.
• Utilizing sound drug knowledge to effectively receive prescription authorizations, clarifications or transfers.
• Accurate retrieval of all prescription information and verifying through doctor calls.
• Enter a high volume of data; processing prescription information with speed and accuracy.
• Placing welcome calls to newly on‑boarded patients and establish a trusted point of contact.
• Partner with technicians and pharmacists to ensure that new patients are successfully on‑boarded to Exact Care.
• Performing in a high volume, fast‑paced environment to support Exact Care’s nationwide patient base.
• Other tasks as required.

• Comfortable working in a phone‑based environment.
• Ability to work independently.
• Self‑motivated and goal‑oriented.
• Exceptional customer service skills; servicing doctor’s office, pharmacist, and patient needs over the phone.
• Thorough drug knowledge.
• Pharmacy billing knowledge.
• Knowledge of appropriate processes in taking prescriptions, clarifications and transfers including clear written and verbal communication.
• Ability to utilize computer equipment, technology and work within multiple software programs to receive medication authorizations, clarifications and/or transfers.
• Strong prioritization and organizational skills.
• Maintain a high degree of confidentiality.
• Passion to help people and enrich their lives.
• Ability to overcome objections.
• Ability to think critically and document pertinent details in a world class manner that is compliant with state and federal regulations.
• Ability to exhibit Exact Care Pharmacy’s Core Values in daily work.

• Must be 18+ years of age.
• High school diploma /GED.
• Prior experience in a pharmacy setting.
• Certified with the Pharmacy Technician Certification Board (PTCB) or the National Health Association (NHA) and maintain a current certificate.
• Must maintain a pharmacy technician registration with State Board of Pharmacy.
• Ability to perform in an office based (or remote) setting that requires sitting at a desk 90% of the time.
• Schedule:
  
  Monday through Friday 12:30pm to 9:00pm.

The benefit package includes medical/dental/vision, flexible spending, company‑paid life insurance, short‑term disability, 401(k), paid time off, paid holidays. Medical, dental and vision coverage are effective 1st of the month following date of hire.

Anew Health provides equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status, or other legally protected classification in the state in which a person is seeking employment. Applicants are encouraged to confidentially self‑identify when applying. Local applicants are encouraged to apply. We maintain a drug‑free work environment.

Applicants must be eligible to work in this country.