Medical Records Retrieval Specialist

Overview

Become a part of our caring community and help us put health first. The Medical Records Retrieval Specialist/ Risk Adjustment Representative 2 travels to provider offices within the region to retrieve medical records and upload into a secure system. Virginia - Washington County, Abingdon and Bristol area

• Properly supported documentation is retrieved
• Follows state and federal regulations as well as internal policies and guidelines while retrieving medical records
• Travel up to 50% of the time and will consist of driving to locations close to your home, as well as driving to locations that require overnight travel for up to a week at a time.
• Use a laptop computer and a portable scanner and encrypted flash drive to retrieve medical records which will be uploaded into a database.
• Communicating with physician offices by phone and email in a timely, efficient manner to meet all deadlines
• Customer facing role, professional demeanor

• Live in the Virginia - Washington County, Abingdon and Bristol area
• 50% travel to provider offices
• 1 or more years of Medical Record and/or health information experience
• Proficiency in Microsoft Office applications:
  Word and Excel
• Ability to lift up to 50 lbs
• 1 or more years Demonstrated ability in using computer and Windows PC applications, which includes strong keyboard and navigation skills including ability to learn new computer programs
• This job is part of Humana s Driver safety program and therefore requires an individual to have a valid state driver s license and proof of personal vehicle liability insurance with at least 100/300/100 limits and requires running a Motor Vehicle Report as part of the background check process.
• Monday-Friday hours range between 7am- 5pm

• Experience in EMR (Electronic Medical Records) system
• Medical Record retrieval experience
• 1 or more years of provider office and/or medical office setting
• Microsoft Outlook and Teams

• Monday-Friday hours range between 7am- 5pm
• This position requires 50% travel to provider offices

As part of our hiring process, we will be using an exciting interviewing technology provided by Hire Vue, a third-party vendor. This technology provides our team of recruiters and hiring managers an enhanced method for decision-making.

If you are selected to move forward from your application prescreen, you will receive correspondence inviting you to participate in a pre-recorded Voice Interview and/or an SMS Text Messaging interview. If participating in a pre-recorded interview, you will respond to a set of interview questions via your phone. You should anticipate this interview to take approximately 10-15 minutes.

If participating in a SMS Text interview, you will be asked a series of questions to which you will be using your cell phone or computer to answer the questions provided. Expect this type of interview to last anywhere from 5-10 minutes. Your recorded interview(s) via text and/or pre-recorded voice will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.

To ensure Home or Hybrid Home/Office associates’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office associates must meet the following criteria:

• At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested
• Satellite, cellular and microwave connection can be used only if approved by leadership
• Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
• Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job.
• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

Internal
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