Hospital Patient Advocate- Part Time

Hospital Based Patient Advocate - Part Time

Make a real difference in patients’ lives—join Elevate Patient Financial Solutions as a Hospital Based Patient Advocate
- Part Time and help guide individuals through their healthcare financial journey. This part‑time position is located 100% onsite at a hospital in Peoria, IL, with a Thursday – Saturday schedule from 10:30am – 7pm. Initial 2‑week corporate training Monday – Friday 8:30am – 5pm.

Elevate’s mission is to make a difference. In 2024, our Advocates helped over 823,000 patients secure the Medicaid coverage they needed. Are you ready to be the difference?

The purpose of this position is to connect uninsured hospital patients to programs that will cover their medical expenses. As a Patient Advocate, you will play a critical role in assisting uninsured hospital patients by evaluating their eligibility for various federal, state, and county medical or disability assistance programs through bedside visits and in‑person interactions. Your primary objective will be to guide patients face‑to‑face through the application process, ensuring thorough completion and follow‑up.

This role is crucial in ensuring that uninsured patients are promptly identified and assisted, with the goal of meeting our benchmark that 98% of patients are screened at bedside.

• Screen uninsured hospital patients at bedside to determine if the patient is a viable candidate for federal, state, and/or county medical or disability assistance.
• Complete the appropriate applications and follow through until approved.
• Provide detailed, accurate and timely documentation in both Elevate PFS and hospital systems for all cases worked.
• Provide exceptional customer service skills at all times.
• Maintain assigned work queue of patient accounts.
• Collaborate in person and through verbal/written correspondence with hospital staff, case managers, social workers, and financial counselors.
• Answer incoming telephone calls, make outbound calls, and track all paperwork necessary to submit enrollment and renewal for prospective Medicaid patients.
• Maintain structured and timely contact with the applicant and responsible government agency by phone whenever possible or as structured via the daily work queue.
• Assist the applicant with gathering any additional reports or records, meeting appointment dates and times, and arrange transportation if warranted.
• Conduct in‑person community visits as needed to acquire documentation.
• Inform the client in a timely manner of all approvals and denials of coverage.
• Attend ongoing required training to remain informed about current rules and regulations related to governmental programs, and apply updated knowledge when working with patients and cases.
• Show regular and timely attendance.
• Other duties as assigned.

• Some college coursework preferred.
• Prior hospital experience preferred.
• Adaptability when dealing with constantly changing processes, computer systems, and government programs.
• Professional experience working with state and federal programs.
• Critical thinking skills.
• Ability to maneuver throughout the hospital and patients’ rooms throughout scheduled work shift.
• Proficient experience utilizing Microsoft Office Suite with emphasis on Excel and Outlook.
• Effective oral and written communication skills with a variety of individuals.
• Ability to multitask to meet performance metrics while functioning in a fast‑paced environment.
• Hospital‑Based Patient Advocates are expected to dress in accordance with their respective client’s dress code.
• Hybrid positions require home internet connections that meet the company’s upload and download speed criteria. Hybrid employees working from home are expected to comply with Elevate’s Remote Work Policy, including but not limited to working in a private and dedicated workspace where confidential information can be shared in accordance with HIPAA and PHI requirements.

• 401K (100% match for the first 3% & 50% match for the next 2%)
• 15 days of PTO
• Employee referral bonus program
• Teamwork:
  We believe in teamwork and having fun together.
• Career Growth:
  Gain great experience to promote to higher roles.

$19.00/hr – $24.00/hr

Elevate

PFS is an Equal Opportunity Employer.

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