Licensed Crisis Counselor - Fully Remote in Albuquerque, Mexico

Licensed Crisis Counselor – Fully Remote in Albuquerque, New Mexico

We are looking for a Licensed Crisis Counselor to provide 24/7 telephonic crisis response. The position is fully remote, and candidates must be licensed in New Mexico and reside in the state.

• MSW, PsyD, or PhD in a behavioral health field, OR
• M.A./M.S. in a behavioral health field with a clinical practice emphasis from a COAMFTE, CACREP, or CORE‑accredited program

• LMHC
• LPCC
• LMSW
• LCSW

Minimum of 1 year direct experience in behavioral health, counseling, or social services.

Remote. New Mexico residency required.

• Comprehensive medical, dental, and life insurance
• 401(k) program with company match
• Company‑matched student loan repayment program
• Short‑ and long‑term disability (STD/LTD)
• Employee Assistance Program (EAP)
• Accrued PTO (earn up to 4 weeks in your first year)
• Opportunities for professional growth and advancement

• Base hourly pay (details provided at offer)
• + $1.00/hour for volunteering both Saturday and Sunday on recurring schedule
• + $1.00/hour for working a full 40‑hour schedule week post‑training
• Shift differentials ranging between $2–$6 depending on shift and tenure

Protocall Services is a nationally recognized leader in behavioral healthcare and crisis intervention. We support roughly 700 organizations across the U.S. and Canada, providing 24/7 telephonic support.

As a Crisis Counselor, you will be a telephonic first responder, delivering compassionate emotional support, risk assessment, crisis intervention, and stabilization services.

• Provide empathetic, ethical, and professional telephonic support to individuals in distress.
• Build rapport, actively listen, and foster client engagement.
• Assess emotional and behavioral health concerns, including risk levels and urgent safety issues.
• Provide resources, coping strategies, referrals, and safety planning.
• Intervene appropriately in emergent situations.
• Maintain accurate, timely, and clinically sound documentation.
• Multitask effectively while navigating multiple software systems.
• Ensure a secure, HIPAA‑compliant home workspace with a locking door and a stable, wired internet connection.

• Six‑Week Paid Virtual Training Cohort (Mon‑Fri, 8:00 AM‑4:30 PM PST). Completion required for continued employment.
• Remote scheduling: upon completion, transition to a regular schedule developed with the scheduling team, including availability on weekends and holidays.

Protocall Services Inc. is an Equal Opportunity Employer. We believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin, and all other characteristics that make us different.