Assistant Concierge

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Imperial, a Villa Center is seeking an Assistant Concierge to join their team! The Assistant Concierge works closely with the Director of Admissions on implementation and monitoring programs designed to support the service needs of our residents including bed management, compliance and resident satisfaction. The Assistant Concierge greets new families and residents to ensure they transition to their new environment with the individual needs met.

• Will greet residents upon admission. For after hour admits, the concierge must notify reception and IDT in advance to ensure a smooth transition for the resident and residents’ family.
• Securing new customers through the facility tour process.
• Responsible for creating resident medical records in Point Click Care .
• Oversees daily census activities, including clearing the dashboard in Point Click Care , maintaining the facility paper census and completes the daily census worksheets for the home office.
• Work with residents or other responsible parties to complete resident agreements via RESIDE within 72 hours of admission.
• Schedule patient transportation upon request.
• All other duties, as assigned.

• Experience working on Care Transition Unit would be preferred.
• Strong verbal and written communication skills in English to perform the tasks required.
• Sufficient computer skills required to perform duties.

• High School diploma or equivalent.
• CNA license preferred.
• At least one year experience in Long Term Care preferably in customer services.

• Walking, reaching, bending, lifting, extended sitting, grasping, fine hand coordination, pushing and pulling, ability to distinguish smells and temperatures, all with or without the aid of mechanical devices is required.

• Daily Pay & Competitive Compensation
• 401(k) with company match
• Blue Cross Blue Shield Medical insurance.
• Dental, Vision, and Disability insurance
• Innovative Training Programs
• Access to Villa Perks, an Employee Discount Program!
• Up to $300/month incentive for food, gas, childcare, and medical bills.
• Opportunity for Growth and Advancement
• Paid Time Off

B.E.T.T.E.R. is Villa’s Service Excellence Code of Conduct. Becoming a member of the Villa Team includes upholding Villa’s B.E.T.T.E.R. standards every day.

B – Be Welcoming to All, E – Establish a Relationship, T – Trust & Respect, T – Teamwork, E – Engage & Communicate & R – Recognize.

Villa Healthcare Facilities are Equal Opportunity Employers and do not discriminate based on any protected right such as race, color, nationality, gender, age, disability or any protected applicable right under the National Labor Relations Act.