Spanish Licensed Health Insurance Agent

Overview

MCI is a leading Business Process Outsourcing (BPO) company specializing in delivering tailored solutions to meet the diverse needs of our clients. We are seeking a Spanish-speaking Licensed Health Insurance Agent. This role involves providing exceptional service to clients, assisting with health insurance inquiries, and guiding customers through selecting and enrolling in health plans. A deep understanding of health insurance products and the ability to communicate complex information clearly in Spanish are required.

• Provide information to customers about various healthcare options and insurance policies.
• Help customers choose the appropriate insurance policy that fits their needs.
• Engage with customers to understand their requirements and provide relevant solutions.
• Ensure that all activities and advice comply with insurance regulations and company policies.
• Deliver high-quality service to ensure customer satisfaction and retention.
• Respond to customer inquiries regarding coverage, benefits, claims, and other insurance-related questions.
• Maintain accurate and up-to-date customer information and documentation.
• Keep abreast of changes in insurance regulations, healthcare policies, and market trends to provide accurate and current information to customers.
• Promote various insurance products and services to meet sales targets and business objectives.
• Resolve any concerns that customers may have with their insurance policies.
• Work closely with other team members and departments to ensure a cohesive customer service and policy management approach.
• Participate in ongoing training and professional development to maintain licensure and improve skills.

• High school diploma or GED
• Must hold a valid Healthcare Insurance License
• Previous call center experience is preferred
• Proficient in Microsoft Word, Excel, PowerPoint, and Outlook
• Excellent oral and written communication skills
• Strong organizational abilities and interpersonal skills
• Flexible schedule, strong analytical and problem-solving skills, and the ability to multitask effectively
• Capable of functioning efficiently in a fast-paced environment
• Dependable in completing assignments and maintaining attendance

• A wired Ethernet connection with at least 20 Mbps download and 10 Mbps upload speeds (wireless connections are not allowed)
• Two 21" monitors are needed
• A hard-wired broadband Internet connection via DSL, Cable, or Fiber Optic is required
• Wireless connections, including encrypted ones, are not allowed for accessing the client s Work at Home systems
• You must provide your own headset. Specific models will be recommended during the interview process

At MCI, compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives.

• Paid Time Off:
  Earn PTO and paid holidays
• Incentives & Rewards:
  Contests with cash bonuses and prizes
• Health Benefits:
  
  Comprehensive medical, dental, and vision coverage after 60 days for full-time employees; MEC medical plans after 30 days
• Retirement Savings:
  Retirement savings programs, where available
• Disability Insurance:
  Short-term disability coverage
• Life Insurance:
  Life insurance options
• Supplemental Insurance:
  Accident and critical illness insurance
• Career Growth:
  Opportunities for internal promotions
• Paid Training:
  Learn new skills while earning a paycheck
• Work Environment:
  Team-oriented culture
• Casual Dress Code:
  Comfortable attire

This job operates in a professional office environment and may be largely sedentary. The role requires use of a computer and telephone headset. You may occasionally move about the office and lift up to 40 pounds.

• Must be authorized to work in the country where the job is based
• Willing to submit to Level II background and/or security investigation with fingerprint; offers contingent on results
• Willing to submit to drug screening; offers contingent on results

MCI is an equal opportunity employer. All aspects of employment are based on merit and qualifications. We do not discriminate on age, ancestry, color, gender identity or expression, genetic information, marital status, medical condition, national origin, disability, political affiliation, protected veteran status, race, religion, sex, sexual orientation, or any other characteristic protected by law. Qualified applicants with criminal histories will be considered as required by law.

MCI provides reasonable accommodations for qualified applicants with disabilities on request.