Self Pay Operations Specialist II

Thank you for considering a career at Ensemble Health Partners!

Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. We offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country. Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe every interaction should be meaningful.

Our people are the most important part of who we are, and by empowering them to challenge the status quo, we know they will be the difference!

• Customer Obsession:
  Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding expectations.
• Embracing New Ideas:
  Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.
• Striving for Excellence:
  Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.

The Self‑Pay Operations Specialist II is responsible for following up on patient accounts with a self‑pay balance for assigned clients, meeting Ensemble’s mission and all regulatory compliance requirements. The role is performed within organizational policies and processes.

This position is on‑site and candidates must be able to work at the Blue Ash CBO in Cincinnati, OH.

Pay range: $18.65 – $19.90 per hour, depending on experience.

• Print and mail medical records, itemized bills, and other required documents sourced from client host systems, EIQ, shared folders, Teams folders, emails or virtual fax.
• Pull and distribute documentation to other individuals or departments.
• Print daily hard‑copy payers UB’s, 1500’s, Medical Records & EOB’s and process them for mailing from the same sources.
• Provide daily volume, backlog and workflow information; pull various reports and work on special projects as needed.
• Review patient accounts, work queues, work lists, patient portals, and respond to emails from patients, payors, attorneys, etc.
• Identify, investigate, and correct account errors or communicate with other departments to resolve them.
• Partner with other departments to resolve patient complaints or situations that affect the patient.
• Perform additional duties as required by supervisor, subject to reasonable accommodation.

• Certified Revenue Cycle Representative (CRCR) required within 9 months of hire – Company Paid.

• 3 to 5 years of related experience.

• High School Diploma, GED, or equivalent experience.

• Microsoft Office experience
• Revenue Cycle knowledge
• Critical thinking
• Ability to work with moderate supervision

• Five‑time winner of “Best in KLAS” (2020‑2022, 2024‑2025)
• Black Book Research’s Top Revenue Cycle Management Outsourcing Solution (2021‑2024)
• 22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle (2019‑2024)
• Leader in Everest Group’s RCM Operations PEAK Matrix Assessment (2024)
• Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance (2020, 2022‑2023)
• Energage Top Workplaces USA (2022‑2024)
• Fortune Media Best Workplaces in Healthcare (2024)
• Monster Top Workplace for Remote Work (2024)
• Great Place to Work certified (2023‑2024)

• Associate Benefits – comprehensive package supporting physical, emotional, and financial health: healthcare, time off, retirement, well‑being programs.
• Culture – place where associates can do their best work and be their best selves, rooted in collaboration, growth, and innovation.
• Growth – investment in professional development; each associate earns a professional certification relevant to their field and can obtain tuition reimbursement.
• Recognition – quarterly and annual incentive programs for employees who exceed expectations.

Ensemble Health Partners is an equal employment opportunity employer.…