Family Support Services Program Manager

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The Family Support Services Program Manager will manage a team of 5-6 Family Support Specialists. The Program Manager is responsible for planning, coordinating, monitoring the case load and case notes and relationship management of the team, including coaching, mentoring and supervision of team members. The Program Manager is responsible for program contract management, budget, and reporting to the funding agency and programmatic oversight of community outreach and record keeping.

• Work in close collaboration with our Department of Children and Families (DCF) partners, as well as a network of community-based organizations.
• Participate in multidisciplinary team meetings and case conferences.
• Maintain professional boundaries and confidentiality.
• Responsible for hiring, training, and scheduling of staff.
• Provide employees with weekly supervision regarding case management and caseload.
• Ensure employees receive ongoing training each year to provide quality care for clients and themselves.
• Provide access to materials needed to support work with clients' needs.
• Provide case management and counseling services to clients as needed.
• Meet regularly with the program team to discuss case management concerns and provide organizational updates as needed.
• Work with Vice President on budget and contractual obligations.
• Oversee work performance, provide feedback to employees and suggestions for improvement when necessary. Monitor progress and goals throughout the year. Prepare the annual performance appraisal for all direct report staff.
• Report concerns including but not limited to staff performance to the Vice President of Family & Youth Services.
• Responsible for the preparation and delivery of timely submission of reports to the funding agency.
• Ensure expense and mileage reimbursement forms are submitted monthly by employees with documentation of all expenditures. Provide careful review for approval.
• Ensure accuracy of timecards with employee approval.
• Attendance at internal and external meetings and trainings.
• Visit client families in their home.
• Local travel as needed to perform the functions of the position.

• Master's degree in social work, LCSW or degree in Human Services preferred with a minimum of 3-5 years relevant program experience.
• Strong supervisory skills and at least 3 years of experience supervising in a human service environment.
• Experience in home-based counseling and case management services.
• Experience working with culturally and linguistically diverse population.
• Knowledge of working with program budgets and contracts.
• Experience working with the Department of Children and Families programming, assessment, service planning, and case review.
• Effective communication and problem-solving skills with an attention to detail.
• Competent computer skills with Microsoft Office Suite and remote technology.
• A valid driver’s license and access to reliable transportation and insurance coverage.
• Bilingual Spanish/English/Kamer/Haitian Creole helpful.
• Some evening and weekend availability as needed for on‑call work.

Our benefits are competitive and include a 403(b) savings plan and generous time off (benefits may vary based on position and scheduled hours).

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

The base pay range reflects what Catholic Charities reasonably and in good faith expects to pay for this role at the time of posting and may be modified from time to time. Actual compensation in this range may be determined based on other factors, including but not limited to work experience, education and specialty training.

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8/31/2023

PI