Crisis Counselor - Fully Remote in Roswell, NM

Crisis Counselor - Fully Remote in Roswell, NM

Apply for the Crisis Counselor - Fully Remote in Roswell, NM role at Protocall Services, Inc.

Education (one of the following required)

• Bachelor’s Degree from an accredited 4‑year college or university.

Experience:

Minimum of 1 year direct experience in behavioral health, counseling, or social services.

Location:

Remote;
New Mexico residency required.

• Comprehensive medical, dental, and life insurance
• 401(k) program with company match
• Company‑matched student loan repayment program
• Short‑ and long‑term disability (STD/LTD)
• Employee Assistance Program (EAP)
• Accrued PTO (earn up to 4 weeks in your first year)
• Opportunities for professional growth and advancement

In addition to base hourly pay, our crisis counselors are eligible for the following incentives:

• + $1.00/hour for employees who voluntarily commit to both Saturday and Sunday on their recurring schedule (post‑training).
• + $1.00/hour for working a full 40‑hour schedule in the workweek (post‑training).
• Shift differentials:
  Hourly shift differentials ranging between $2 and $6 may be applied on an hourly basis, depending on shift and tenure (details provided at offer).

Protocall Services is a nationally recognized leader in behavioral healthcare and crisis intervention, supporting organizations across the U.S. and Canada. For five consecutive years, we have been awarded “Top Workplace” honors for our strong culture, mission‑driven work, and commitment to employee well‑being.

We serve a wide range of nearly 700 different organizations nationwide, including community mental health centers, certified community behavioral health clinics, managed behavioral healthcare organizations, university counseling centers, and employee assistance programs. As a remote‑first organization headquartered in Portland, Oregon, our staff provide 24/7 telephonic support to individuals with varying needs.

As a Crisis Counselor, you will be a telephonic first responder, delivering compassionate emotional support, risk assessment, crisis intervention, and stabilization services. You will engage with callers experiencing a broad range of emotional, behavioral, and situational challenges. This role requires emotional resilience, exceptional communication skills, and a strong ability to multitask while maintaining clarity and professionalism.

• Provide empathetic, ethical, and professional telephonic support to individuals experiencing distress or seeking guidance.
• Build rapport, actively listen, and foster client engagement.
• Assess emotional and behavioral health concerns, including levels of risk and urgent safety issues.
• Provide resources, coping strategies, referrals, and safety planning.
• Intervene appropriately in emergent situations.
• Maintain accurate, timely, and clinically sound documentation.
• Multitask effectively while navigating multiple software systems.
• Ensure a secure, HIPAA‑compliant home workspace with a locking door and a wired, stable internet connection.

• Six‑week paid virtual training cohort:
  Monday–Friday, 8:00 AM to 4:30 PM PST. Structured onboarding program including skills development, role‑playing, mentored live call work, and crisis‑care foundations. Successful completion is required for continued employment.
• Remote scheduling:
  Upon graduation from training, you will transition to your regular schedule, developed in collaboration with our Scheduling Department. Regular availability on weekends and holidays is required.

Protocall Services Inc. is an Equal Opportunity Employer. We believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin, and all of the other fascinating characteristics that make us different.