Patient Access Specialist

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Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.

Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are.

• Customer Obsession:
  Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.
• Embracing New Ideas:
  Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.
• Striving for Excellence:
  Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.

• Bonus Incentives
• Paid Certifications
• Tuition Reimbursement
• Comprehensive Benefits
• Career Advancement
• This position pays between $17.00 - $18.15 based on experience
• This position is an onsite role, and candidates must be able to work on-site

• Assign accurate MRNs, complete medical necessity/compliance checks, provide proper patient instructions, collect insurance information, receive and process physician orders, and utilize an overlay tool while delivering excellent customer service as measured by Press Ganey.
• Operate the telephone switchboard to relay incoming, outgoing, and inter-office calls as applicable.
• Adhere to policies and provide excellent customer service with compassion.
• Hold accountability for point-of-service goals as assigned.
• Utilize quality auditing and reporting systems to ensure accounts are corrected, including accounts for other employees, departments, and facilities. Conduct audits and provide statistical data to leadership.
• Pre-register patient accounts prior to visits, handling inbound/outbound calls to obtain demographics, insurance, and financial liability information, including point-of-service collections and payment plan options.
• Explain general consent for treatment forms, obtain signatures, and distribute educational documents such as Important Message from Medicare, Tricare, Observation Forms, MOON form, and other required forms.
• Review eligibility responses in the insurance verification system, select applicable insurance plan codes, and enter benefit data to support point-of-service collections and accurate claim rates.
• Screen for medical necessity using the Advanced Beneficiary Notice (ABN) software to inform Medicare patients of potential non-payment and distribute ABN as appropriate; also distribute and document other designated forms and pamphlets.

• 1+ years of customer service experience

• High School Diploma/GED Required

• CRCR Required within 9 months of hire (Company Paid)

We are an award‑winning company and have received numerous industry honors including:

• Five‑time winner of “Best in KLAS” (2020‑2022, 2024‑2025)
• Black Book Research's Top Revenue Cycle Management Outsourcing Solution (2021‑2024)
• 22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance (2019‑2024)
• Leader in Everest Group's RCM Operations PEAK Matrix Assessment (2024)
• Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards (2020, 2022‑2023)
• Energage Top Workplaces USA (2022‑2024)
• Fortune Media Best Workplaces in Healthcare (2024)
• Monster Top Workplace for Remote Work (2024)
• Great Place to Work certified (2023‑2024)

• Associate Benefits – comprehensive package covering healthcare, time off, retirement, and well‑being programs.
• Our Culture – collaboration, growth, and innovation, with people first, last, and always.
• Growth – professional development with earned certifications and tuition reimbursement.
• Recognition – quarterly and annual incentive programs for outstanding…