Intake Specialist

Overview

Float Health is hiring in Cleveland, OH. Float is the full-stack platform for Specialty Pharma home infusion. We’re on a mission to make healthcare safer, easier, and more efficient by connecting nurses to home medication visits – moving all care that doesn’t need a hospital to the home.

Float connects nurses with patients so they can get treatments for their chronic conditions in the home rather than going to an overcrowded hospital. Our model benefits all stakeholders: patients receive convenient care, nurses gain flexible work and better pay, pharmacies fill more prescriptions, hospitals reduce low-reimbursement admissions, and payors enjoy reduced costs with home-delivered care.

We’ve closed our Series A in 2023 and are growing our platform, team, and operations to serve more geographies and patients. We’ve facilitated over 45,000 patient visits and are scaling our operations to support more start-of-care visits.

As an Intake Specialist, you’ll manage new patient referrals and coordinate timely start-of-care visits. These visits are often urgent, so you’ll act quickly, communicate clearly, and manage details with precision to impact patient outcomes and satisfaction. You’ll liaison between specialty pharmacies, nurses, and patients, leveraging technology to ensure smooth coordination and successful care delivery. This is an externally facing role requiring excellent organizational skills, attention to detail, and a proactive, solution-oriented mindset.

Customer service is central to this position, as you’ll be the first point of contact for patients, pharmacies, and nurses, representing Float Health with empathy, professionalism, and efficiency. You’ll contribute to company goals by making staffing decisions aligned with operational and financial objectives and identifying opportunities to improve workflows, technology, and the user experience.

• Utilize the Float Health platform and supporting technology (Zendesk, Google Suite, Slack) to coordinate start-of-care visits, including collecting information from pharmacies and patients, matching nurses to patients, onboarding patients, confirming logistics and schedules, and responding to restaff and reschedule requests.
• Communicate clearly and proactively with specialty pharmacies, nurses, and patients via email, phone, chat, and SMS; respond to inbound requests and initiate outbound communications.
• Work cross-functionally with internal teams in shared queues and Slack to ensure visit documentation and related tasks are completed.
• Prioritize and coordinate multiple tasks simultaneously; learn new processes and technology continuously.
• Develop and maintain positive relationships with peers at specialty pharmacies and provide tasks related to pharmacy engagement as needed.
• Provide feedback to improve technology and processes.

• Ability to utilize multiple technology platforms simultaneously
• Ability to manage inbound communication while supporting other tasks
• Typing speed of 60 words per minute with high accuracy
• Excellent critical thinking and problem-solving abilities
• Highly organized with excellent time management skills
• Exceptional customer service skills
• Excellent written and verbal communication; ability to explain complex information clearly to all users
• Ability to work effectively both independently and in a team environment

• Proficiency in medical terminology and policies; healthcare industry experience is desirable
• Infusion therapy, healthcare intake, or specialty pharmacy experience preferred
• Previous startup experience is preferred

Location:

Fully remote position based in the US.

Employment Type:

Full-time, 40 hours per week.

Work Hours:

Based in PST; likely Monday through Friday 7am-3pm PST or 9am-5pm PST.

• Medical, dental, vision
• 401k matching
• Unlimited PTO with minimum days
• Paid parental leave
• Phone & internet monthly stipend
• Annual Learning Stipend
• HSA & FSA
• Voluntary Life, Accident, Hospital, and Critical Illness Insurance
• Zero commute. Work wherever you are (US hours)

Base pay range: $48,000/yr – $50,000/yr. Compensation for this role includes a base salary and options grant, commensurate with experience and skills.

We’re a Series A startup, focused on growth and adaptability in a fast-paced environment. Float Health is an equal opportunity employer. We celebrate team diversity and are committed to an inclusive environment for all employees.

• Entry level

• Full-time

• Other
• Industries:
  Hospitals and Health Care

Float Health is an equal opportunity employer. We celebrate the diversity of the team that builds for diverse users. We are committed to creating an inclusive environment for all employees.