Complex Case Coordination; C3 Liaison

Complex Case Coordination (C3) Liaison

Wounded Warrior Project (WWP) seeks a dedicated professional to respond to crisis referrals of warriors, perform initial assessments, guide warriors towards appropriate internal or external resources, act as a case manager for treatment planning, and eliminate barriers to care as appropriate in a mission‑focused, collaborative team environment.

• Flexible hybrid work schedule (3 days in office, 2 days work from home)
• Full medical, dental, vision coverage for both teammates and family members
• Competitive pay and performance incentives
• Fun mission‑focused and collaborative team environment

• Serve as subject‑matter expert and resource in planning, coordination, and execution of mental health programs.
• Maintain caseload of assigned warriors.
• Perform comprehensive screenings and needs assessments to identify and coordinate appropriate external care.
• Partner closely with warriors’ care teams to develop and implement treatment plans aligned with the warrior’s goals.
• Develop collaborative relationships to maximize informed decision‑making.
• Collect and maintain sensitive health information according to standards.
• Facilitate admission and discharge planning with internal and external resources.
• Coordinate with families and advocates to ensure post‑discharge services.
• Maintain accurate and timely case documentation.
• Provide transition support with programmatic referrals to WWP programs.
• Coordinate comprehensive support and care through internal programs and external organizations.
• Collect documentation to facilitate payment for WWP‑funded care.
• Input data into WWP systems ensuring accurate updates.
• Empower warriors by mitigating crisis challenges and removing barriers to care.
• Develop understanding of treatment options and external resources.
• Provide feedback to program leadership for process improvement.
• Identify and elevate issues impacting Warrior care to leadership.
• Cultivate strong partnerships with internal programs, external agencies, and veteran service organizations.
• Work with DoD, VBA, VHA to coordinate professional services and care.
• Prepare briefings, reports, and status updates.
• Attend required training and meetings.
• Other related duties as assigned.

• Strong analytical and problem‑solving skills.
• Strong understanding of mental health conditions, treatment modalities, and facility types.
• Attention to detail and accuracy.
• Ability to adapt to evolving procedures, priorities, and deadlines.
• Stakeholder interaction and information gathering abilities.
• Effective communication with diverse personalities and sensitive matters.
• Excellent written and verbal communication and documentation.
• Collaboration within team, problem identification and solution.
• Process improvement recommendation.
• Familiarity with community and government mental health resources.
• Knowledge of military and veteran issues and impact.
• Relationship building.
• Understanding of Wounded Warrior Project mission and services.
• Understanding of VA programs and Community Care Network providers.
• Strong organizational and time‑management skills.
• Proficiency with Microsoft Office and Teams.
• High energy, self‑starter, initiative.
• Commitment to highest standards of ethics.
• Mission‑driven, core values guided and pleasure to work with.

• Four years of experience as a social worker or in a mental‑health related field.
• Four years experience working with veteran healthcare‑focused programs and case management.
• Four years experience working with military and veteran population in support of development and readjustment.

• Five years experience working with local community and government resources for warriors in crisis.
• Five years experience supporting wounded service members with visible/invisible injuries.
• Five years experience as a social worker.
• Proficiency in Salesforce or other CRM system.

• Bachelor’s degree in social work, psychology, rehabilitation counseling, case management, or related mental health field.
• Equivalent combination of education, training, certification, and experience may be considered.

• Master’s…