Billing Services Rep

Join to apply for the Billing Services Rep role at New Braunfels Utilities
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$22.12/yr - $34.29/yr

• Accurate and timely billing of utility services (water, electric, wastewater) and city services (garbage, recycling).
• Load meter reads and account information.
• Verify billing calculations and process statements.
• Research billing discrepancies, make account adjustments or corrections.
• Estimate usage and prorate charges based on read dates and service periods.
• Create billing files and send to outsourced print processors.
• Check and confirm miscellaneous fees (meter set, reconnect, admin) on all accounts.
• Validate system prorated charges during rate changes.
• Post billing batch and check each route for unbilled accounts.
• Research unbilled accounts and follow up if necessary.
• Coordinate with Metering, Water and Electric Ops on meter reads and usage/reading issues.
• Coordinate with Customer Service on customer fees, services, auto‑pay and service order issues.

• One to two years of experience with NBU billing cycles and policies.
• Two years of billing experience in a role that utilizes strong analytical skills.
• Proficiency in North Star CIS and GP Dynamics.
• Proficiency with MDM systems such as Meter Sense and Itron.
• Excellent verbal and written communication skills.
• Exceptional time‑management, multitasking and attention to detail.
• Strong analytical skills and ability to identify trends and patterns of usage and discrepancies.

High School Diploma or GED. One year or more of field experience. General studies background.

• Ability to operate standard office machines with accuracy and dexterity.
• Ability to identify and troubleshoot minor technical issues when working from home is necessary.

Entry level

Full‑time

Other

Utilities

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