Account Assistant , Accounts Receivable

Position: Account Assistant 4, Accounts Receivable

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Hourly Range $31.05

Overview

Under the supervision of the Associate Director, Supervisor and Team Leader, employee will be responsible for electronic/manual cash posting including credit balance resolution/charge correction processing and function as liaison in the day‑to‑day problem resolution of cash posting, credit balance processing and charge correction issues. The position also includes cross training to assist in all areas to make the department productive and successful.

This opportunity is currently remote (work from home) within CT.

Required

Skills and Abilities

Excellent interpersonal skills must be able to deal with people in a tactful and courteous manner. Ability to be a positive and knowledgeable liaison

Strong ability to multi‑task. Provide feedback and suggestions on process improvements when work is assigned.

Excellent communication skills, both oral and written. Ability to work independently, organize and prioritize work assigned to meet goals and deadlines.

Strong ability to process high volume workload accurately and professionally.

Demonstrated record of excellent attendance and punctuality. Proper demeanor and attire.

Preferred

Skills and Abilities

• Preferred knowledge of cash posting and charge correction functions. Prior knowledge of refund processing.
• Data entry experience.
• Strong willingness and ability to learn a new system.
• Knowledge and working experience with ICD9 and CPT4 coding systems.
• Working knowledge of Microsoft Office especially Excel/Word.

Preferred Licenses or Certifications

Preferred certification as a professional coder.

Principal Responsibilities

Serves as a principal source of information on rules and procedures governing University accounts receivable. Oversees and instructs support staff.

Oversees maintenance of account files, ensuring accuracy and completeness. Reviews payment histories.

Resolves problem and delinquent accounts with supervisor and collection agency. Assists with final review and disposition of problem accounts.

Recommends and implements changes to systems and operating procedures. Composes form letters and correspondence used in accounts receivable activities.

Researches individual accounts. Summarizes findings in reports. Completes and processes forms. Performs clerical functions incidental to account activity.

Required

Education and Experience

Four years of related work experience, two of them in the same job family at the next lower level, and high school level education; or two years of related work experience and an Associate's degree, or an equivalent combination of experience and education.

Background Check Requirements

All candidates for employment will be subject to pre‑employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit Learn about background checks.

Health

Requirements

Certain positions have associated health requirements based on specific job responsibilities. These may include vaccinations, tests, or examinations, as required by law, regulation, or university policy.

Posting Disclaimer

The hiring rate of a role is determined in accordance with the provisions outlined in the respective collective bargaining agreement.

Equal Employment Opportunity

The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the position. Employees will be assigned specific job‑related duties through their hiring department. The University is committed to basing judgments…