Medical Support Assistant - Southeastern Colorado Clinics

Requisition

Job Title: Medical Support Assistant

Department: Department of Veterans Affairs

Healthcare System: Southern Colorado Clinics

Location: Salida/Burlington, Colorado

Salary Range: $21.90 onsite, $4.93 H&W

Work Schedule: Full-time

Overview: Arrow ARC is seeking reliable and mission-driven Medical Support Assistants (MSAs) to support Veterans served by the VA Eastern Colorado Health Care System. MSAs provide critical front-line administrative support across outpatient clinics, virtual care services, and the Office of Community Care. This position may be remote, onsite, or hybrid depending on location. All roles require attention to detail, effective communication, and a strong commitment to Veteran care.

Key Responsibilities:

• Schedule, reschedule, and cancel Veteran appointments using VistA and CPRS in accordance with VHA national scheduling guidelines
• Receive and respond to incoming calls, secure messages, and Veteran inquiries
• Conduct patient check-ins and check-outs in person or virtually
• Review, verify, and update demographics, insurance, and other patient data in VA systems
• Provide support for outpatient consult management, including Community Care consults and Health Share Referral Manager (HSRM)
• Support clinical teams by managing clinic profiles, calendar builds, and schedule adjustments
• Coordinate care across internal VA services and external providers when applicable
• Maintain confidentiality and compliance with HIPAA and federal privacy regulations

Qualifications:

• U.S. citizenship
• Ability to pass a federal background investigation and obtain Tier 1 security clearance
• Must be able to work MST business hours regardless of time zone
• For remote roles:
  Reliable internet access and home-office setup
• For bilingual roles:
  Spanish fluency strongly preferred
• For Community Care roles:
  Familiarity with HSRM and Third Party Administrator (TPA) coordination is strongly preferred

Systems Used:

• VistA
• Computerized Patient Record System (CPRS)
• Health Share Referral Manager (HSRM) [for OCC roles only]
• Microsoft Outlook, Excel, and Teams
• VA secure messaging systems