Patient Quality Representative

About the Role

As a Patient Quality Representative, you will play a vital role in supporting our clients by managing patient and insurance correspondence, verifying sensitive information, and ensuring accurate data entry. You will be part of Cognizant’s dedicated back‑office team, collaborating with internal and stakeholders to uphold quality and compliance standards in healthcare administration.

In this role, you will:

• Process incoming patient and insurance correspondence, including debt validations, itemized bills, and receipts.
• Review outgoing notices and statements; verifying military duty status; send HIPAA authorization forms upon request.
• Update protected health information and managed identity theft affidavits and 30‑day follow‑ups.
• Research bankruptcy records and match court notices to applicable accounts.
• Handle dispute response, settlement proposals, and account closures.
• Respond to credit‑reporting agency disputes and maintain accurate patient credit files.
• Document all actions and updates thoroughly in account records.
• Contribute to team success by assisting with other responsibilities as assigned.

Work schedule:

Monday through Friday - 8am-4:30pm EST.

This is a remote position open to qualified applicants across the United States. We prioritize flexibility and support your wellbeing through a variety of programs designed to promote a healthy work‑life balance.

Please note:

Working arrangements are accurate as of the posting date and may evolve based on project or client needs. If changes occur, we will communicate expectations clearly.

• High school diploma or GED
• 1+ years of experience in a medial office or hospital setting
• Strong attention to detail, customer service skills, and proficiency in Microsoft Office.
• Clear and effective communications abilities
• Familiarity with Health Insurance Portability and Accountability Act (HIPAA), Fair Debt Collection Practices Act (FDCPA), and the Fair Credit Reporting Act (FCRA) regulations.

• Associate’s degree
• Understanding of medical billing concepts
• Legal or compliance experience

Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.

We are excited to meet people who share our mission and can make an impact in a variety of ways. Do not hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.

Applications will be accepted until January 6, 2026.

The hourly rate for this position is between $15.00 – $18.00 per hour depending on the experience and other qualifications of the successful candidate. This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long‑term/Short‑term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

The hourly rate, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.