Patient Assistance Care Coordinator

Position:Patient Assistance Care Coordinator

Location: Jeffersonville, IN

Job :456

# of Openings:0

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• Pharma Cord will never use Microsoft Teams to reach out to candidates for interview scheduling. However, video interviews are typically conducted via Microsoft Teams. Official meeting links will always be sent from an or email address, or through our scheduling platform, Calendly.
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• We will never send a check (electronic or physical) to purchase home office equipment.

If you receive any suspicious communication regarding employment with Pharma Cord, please report it to our Talent Acquisition team immediately at

A typical day in the life of a Patient Assistance Care Coordinator will include the following:

The responsibilities include, but are not limited to the following:

• Answer high-volume inbound call inquiries from patients, care team, and healthcare providers regarding patient assistance program eligibility criteria, patient specific enrollment status, or refill related requests for already enrolled patients.
• Timely processing of Patient Assistance enrollment applications:
  • Review of patient assistance enrollment forms and any supporting documentation to assess patient eligibility for participation as per SOPs and program guidelines
  • Determination of patient’s eligibility based upon program criteria for qualification.
    • This may include some form of insurance benefits verification to determine eligibility for assistance.
• Actively listen to each customer, assess needs, and respond with demonstrated patience and courtesy.
• Review and identification of information that is missing and/or incorrect within program service requests/program applications.
• Reporting of Adverse Events/ Product Complaint inquiries received in accordance with SOP and good manufacturer practices.
• Provides timely feedback to the company regarding service failures or customer concerns
• Effectively uses our internal technology platform, Lynk, to complete claims processing and keep workflows moving.
• Patient Assistance Care Coordinators are expected to be patient focused and committed to providing the highest quality customer service all while maintaining a sense of compliance and commitment to abiding by company policies and procedures.
• Team members are expected to meet all call quality metrics, as well as maintain expected levels of call handling and processing metrics. This is a fast-paced, patient focused role.

The candidate must possess the following personal attributes:

• Service minded; focus on recognizing and meeting the needs of others (especially patients and care partners)
• Ability to handle personal health information with confidentiality
• Commitment to honesty and integrity
• Professionalism and a strong sense of proper business and customer service etiquette
• Clear verbal and written communication skills
• Accountability for results
• Ability to plan and prioritize tasks and strong attention to detail
• Proficient emotional intelligence (ability to recognize emotions and their effects)
• Ability to manage disruptive impulses and handle potentially stressful customer interactions
• Adaptability to change
• Personal initiative and commitment to team and organizational goals
• Ability to work effectively within a team

• Associate’s or Bachelor's degree strongly preferred or equivalent experience required; completion of a high school diploma or GED is required
• 6 months customer service experience, payer benefits experience (reimbursement, prior authorization, etc.), healthcare industry experience or healthcare related certification, license, or equivalent coursework is strongly preferred
• This is an office-based position, the ability to sit for extended periods of time is necessary
• Although very minimal, flexibility to travel as needed is…