Outpatient Collector

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Description

• Respond to payors by phone, or correspondence concerning underpaid, or non‑paid account balances.
• Assists with all call types, correspondence and concerns regarding patient accounts.
• Refers rebill requests to the billing department timely.
• Maintains tickler file of accounts, following up by telephone, correspondence, on underpaid, or non‑paid balances.
• Refers accounts to Supervisor/Manager, or CBO Director for write‑off consideration, agency or attorney referral.
• Responsible for managing CBO Aging Report properly to insure appeals are followed up timely to prevent past filing deadlines.
• Communicates all denial write offs to Collection Supervisor, and Collections Manager.
• Aggressively works aged accounts to reduce bad debt A/R days.
• Meets corporate goals monthly on collections.
• Works with others as a team player, as well as supporting staff, and hospital/clinic staff.
• Work minimum 18 collection accounts daily.
• Investigates refund/credit, recoupment balances as necessary.
• Utilizing all payor web sites available to increase efficiency of collections.
• Responsible for timely medical records requests and submission of appeals.
• Maintain adequately trained staff to achieve daily productivity requirements.
• Responsible for workflow management within the Collection Team and recommendations for process improvement.
• Assist in coaching and development as mentor for new training initiatives.
• Work collaboratively with leadership and other team leaders to confirm, i.e. provide trending solutions.
• File complaints when appropriate for delays in reimbursements, discrepancy’s in reimbursements, or under‑paid accounts.
• Interpretation of Managed Care Contracts.
• Work collaboratively with team members and staff outside of the CBO to resolve issues on accounts. Including but, not limited to Managed Care, Reimbursement, Clinical, Admissions, Facility Business Office Manager, Coding, Case Management, HIM and Charge Master Departments.

• LTACH, collecting, outpatient, long‑term care, Medicare, Medicaid, medical claims processing, medical billing, Medicare insurance, customer service

This is a Contract to Hire position based out of San Antonio, TX.

The pay range for this position is $24.00 - $26.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type This is a fully remote position. Final date to receive applications This position is anticipated to close on Dec 31, 2025.

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full‑Stack Technology Services, Talent Services, and real‑world application, we work with progressive leaders to drive change.

That’s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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