Patient Access Representative

City/State:
Hampton, VA

Work Shift:

Multiple shifts available

Sentara Careplex and Sentara Port Warwick are hiring Patient Access Representatives
. Full‑time shifts are available. The Patient Access Rep is responsible for all aspects of the patient registration process, including verifying patient identity, selecting the correct patient record, reviewing schedules and physician orders to register the patient for the appropriate service, scanning important documents such as insurance cards, IDs, living wills, and POAs, and verifying and entering the patient’s demographic and insurance information in the electronic health record.

The role explains and completes complex regulatory and compliance documents while adhering to all applicable privacy and compliance standards. The Rep explains and collects co‑payments, deposits and outstanding balances, and performs transactions securely. Greet patients and families, answer questions, and ensure the patients arrive at the appropriate service area on time. May also perform scheduling, pre‑admission and discharge duties and provide supervision and patient information updates to families in waiting rooms.

• High School Diploma or Equivalent (Required)
• Associate’s or Bachelor’s degree can be considered in lieu of two years of experience

• No specific certification or licensure requirements

• Customer Service OR Data Entry – 2 years (Required)
• Demonstrated proficiency in computer keyboarding skills (Required)
• Knowledge of third‑party payers, ICD‑9/ CPT coding and medical terminology (Preferred)
• Interpersonal skills
• Proper grammar, spelling and punctuation

Extensive training provided for entry‑level candidates and opportunities for advancement provided.

Talroo – Allied Health, registration, scheduling, insurance, patient access

• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long‑Term, Short‑Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down – $10,000
• Reimbursement for certifications and free access to complete CEUs and professional development
• Pet Insurance
• Legal Resources Plan
• Colleagues may have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria are met

Sentara Care Plex Hospital, located in Hampton, VA, is a 224‑bed technologically advanced, acute care facility, and Certified Primary Stroke Center. Other features include specialized services in heart and vascular, urologic care, advanced diagnostic and surgical capabilities, a hospitalist program, and one of the state’s busiest emergency departments. We are also home to the Orthopedic Hospital at Sentara Care Plex Hospital, the area’s first dedicated orthopedic hospital.

We improve health every day—come be a part of the community.

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000‑member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

In support of our mission "to improve health every day," this is a tobacco‑free environment.

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